Form 1040 Ez - Instructions Booklet - Internal Revenue Service - 2009 Page 24
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40The Internet and the phone are the two easiest ways to get the help you need.
Section 6—Getting Tax
If you live outside the United States, see Pub. 54 to find out how to get tax help.
Help
TIP
Internet
To maintain your account security, you may be asked for the
following information: (a) your social security number, date of
You can access the IRS website 24 hours a day, 7 days
birth, or personal identification number (PIN) if you have one,
a week at
and (b) the amount of refund shown on your tax return, your
filing status, the “Caller ID Number” shown at the top of any
Online services and help. Go to to obtain infor-
notice you received, the numbers in your street address, or
mation on:
your ZIP code.
•
Online Services— Conduct business with the IRS electroni-
If you are asking for an installment agreement to pay your tax,
cally.
you will be asked for the highest amount you can pay each
•
Taxpayer Advocate Service— Helps taxpayers resolve
month and the date on which you can pay it.
problems with the IRS.
•
Evaluation of services provided. We use several methods
Free File and e-file— Free federal online filing.
•
to evaluate our telephone service. For quality assurance pur-
Where’s My Refund— Your refund status anytime from an-
poses only, we may record telephone calls. A random sample
ywhere.
of recorded calls is selected for review. We may also listen to
•
Free Tax Return Preparation— Free tax assistance and
live calls in progress. Finally, we randomly select customers for
preparation.
participation in a customer satisfaction survey.
•
Recent Tax Changes— Highlights on newly enacted tax
Before you hang up. If you do not fully understand the
law.
answer you receive, or you feel our representative may not
•
Innocent Spouses— Tax information for innocent spouses.
fully understand your question, our representative needs to
•
Disaster Tax Relief— Tax relief provisions for disaster situa-
know this. He or she will be happy to take additional time to
tions.
be sure your question is answered fully.
•
Identity Theft and Your Tax Records— Safeguard your iden-
By law, you are responsible for paying your share of federal
tity and tax records.
income tax. If we should make an error in answering your
•
Online Payment Agreement (OPA) Application— Online
question, you are still responsible for the payment of the
agreements.
correct tax. Should this occur, however, you will not be
•
Applying for Offers in Compromise— Information on offers
charged any penalty.
in compromise.
Ordering Tax Products
If you do not see the link you need, use the search box.
Call 1-800-TAX-FORM (1-800-829-3676). Receive your order
within 10 working days.
Phone
National Taxpayer Advocate Help Line
If you cannot find the answer to your questions in
Call 1-877-777-4778.
these instructions or online, please call us for assis-
tance. See “Calling Us” next.
Calling Us
Other Ways To Get Help
There is live and recorded tax help available. You will not be
charged for the call unless your phone company charges you
Send us your written tax questions. For the mailing ad-
for toll-free calls. Live tax help is available Monday through
dress, call us at 1-800-829-1040 (TTY/TDD 1-800-829-4059).
Friday from 7:00 a.m. to 10:00 p.m. local time. Assistance pro-
You should get an answer in about 30 days. Do not send
vided to callers from Alaska and Hawaii will be based on the
questions with your return.
hours of operation in the Pacific time zone. Recorded tax help
Research your tax questions online. You can find answers
is available anytime.
to many of your tax questions online in several ways by ac-
cessing our website at /help and then clicking on
If you want to check the status of your 2009 refund, see
“Help with Tax Questions.” Here are some of the methods you
Refund Information on page 25.
TIP
may want to try.
•
Frequently asked questions. This section contains an ex-
tensive list of questions and answers. You can select your
Live Tax Help
question by category or keyword.
•
Making the call. Call 1-800-829-1040 (TTY/TDD
Tax trails. This is an interactive section which asks ques-
1-800-829-4059). Our menu allows you to speak your re-
tions you can answer by selecting “Yes” or “No.”
•
sponses or use your keypad to select a menu option. Follow
Tax topics. This is an online version of the TeleTax topics
the voice prompts.
listed on page 26.
Information we may need. We care about the quality of the
Free help with your return. Free help in preparing your
service provided to you, our customer. You can help us pro-
return is available nationwide from IRS-sponsored volunteers.
vide accurate, complete answers to your questions by having
These volunteers are trained and certified to prepare federal
the following information available.
income tax returns by passing an IRS test.
•
The tax form, schedule, or notice to which your question
The VITA program
Volunteer Income Tax Assistance (VITA).
relates.
is designed to help low-income taxpayers.
•
The facts about your particular situation.
Tax Counseling for the Elderly (TCE).
The TCE program is
•
The name of any IRS publication or other source of infor-
designed to assist taxpayers age 60 or older with their tax
mation that you used to look for the answer.
return preparation.
Instructions for Form 1040EZ
- 24 -
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