Instructions For Form 1040ez - Income Tax Return For Single And Joint Filers With No Dependents - Internal Revenue Service - 2007 Page 3
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36The IRS Mission
Provide America’s taxpayers top quality service by helping them understand and meet their tax responsibilities
and by applying the tax law with integrity and fairness to all.
IRS Customer Service Standards
● Prompt refunds.
At the IRS, our goal is to continually improve the quality of
our services. To achieve that goal, we have developed customer
● Canceling penalties.
service standards in the following areas.
● Resolving problems.
● Easier filing and payment options.
● Simpler forms.
● Access to information.
If you would like information about the IRS standards and
● Accuracy.
a report of our accomplishments, see Pub. 2183.
Help With Unresolved Tax Issues
Taxpayer Advocate Service
The Taxpayer Advocate Service (TAS) is an independent
You can contact the Taxpayer Advocate Service by:
● Calling the TAS toll-free case intake line at
organization within the IRS whose employees assist
taxpayers who are experiencing economic harm, who are
1-877-777-4778 or TTY/TDD 1-800-829-4059,
seeking help in resolving tax problems that have not been
● Calling or writing your local taxpayer advocate,
resolved through normal channels, or who believe that an
whose address and phone number are listed in the
IRS system or procedure is not working as it should. You
government listings in your local telephone directory
may be eligible for assistance if:
and in Pub. 1546, Taxpayer Advocate Service—Your
● You are experiencing economic harm or significant
Voice at the IRS,
cost (including fees for professional representation),
● Filing Form 911, Request for Taxpayer Advocate
● You have experienced a delay of more than 30 days to
Service Assistance (and Application for Taxpayer
resolve your tax issue, or
Assistance Order), with the Taxpayer Advocate
● You have not received a response or resolution to the
Service, or
problem by the date promised by the IRS.
● Asking an IRS employee to complete Form 911 on
The service is free, confidential, tailored to meet your
your behalf.
needs, and available for businesses as well as individuals.
To get a copy of Form 911 or learn more about the
There is at least one local taxpayer advocate in each state,
Taxpayer Advocate Service, go to
the District of Columbia, and Puerto Rico. Because
Low Income Taxpayer Clinics (LITCs)
advocates are part of the IRS, they know the tax system
and how to navigate it. If you qualify for assistance, you
LITCs are independent organizations that provide low
will receive personalized service from a knowledgeable
income taxpayers with representation in federal tax
advocate who will:
controversies with the IRS for free or for a nominal charge.
● Listen to your problem,
The clinics also provide tax education and outreach for
● Help you understand what needs to be done to
taxpayers with limited English proficiency or who speak
English as a second language. Pub. 4134, Low Income
resolve it, and
Taxpayer Clinic List, provides information on clinics in
● Stay with you every step of the way until your
your area. It is available at or your local IRS
problem is resolved.
office.
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