Instructions For Form 1040ez - 2008 Page 24

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least one local taxpayer advocate in each state, the District of
Internal Revenue Service Customer Service
Columbia, and Puerto Rico. Because advocates are part of the
Standards
IRS, they know the tax system and how to navigate it. If you
At the IRS, our goal is to continually improve the quality of our
qualify for assistance, you will receive personalized service
services. To achieve that goal, we have developed customer
from a knowledgeable advocate who will:
service standards in the following areas:
Listen to your problem,
Easier filing and payment options.
Help you understand what needs to be done to resolve it,
Access to information.
and
Accuracy.
Stay with you every step of the way until your problem is
Prompt refunds.
resolved.
Canceling penalties.
You can contact the Taxpayer Advocate Service by:
Resolving problems.
Calling the TAS toll-free case intake line at 1-877-777-4778
Simpler forms.
(TTY/TDD 1-800-829-4059),
For information about our standards and a report of our ac-
Calling or writing your local taxpayer advocate, whose
complishments, see Publication 2183.
address and phone number are listed in the government
listings in your local telephone directory and in Pub. 1546,
Taxpayer Advocate Service— Your Voice at the IRS,
Help With Unresolved Tax Issues
Filing Form 911, Request for Taxpayer Advocate Service
(Taxpayer Advocate Service)
Assistance (and Application for Taxpayer Assistance Or-
The Taxpayer Advocate Service (TAS) is an independent organi-
der), with the Taxpayer Advocate Service, or
zation within the IRS whose employees assist taxpayers who
Asking an IRS employee to complete Form 911 on your
are experiencing economic harm, who are seeking help in
behalf.
resolving tax problems that have not been resolved through
normal channels, or who believe that an IRS system or proce-
To get a copy of Form 911 or learn more about the Taxpayer
dure is not working as it should. You may be eligible for
Advocate Service, go to
assistance if:
You are experiencing economic harm or significant cost
Low Income Tax Clinics (LITCs)
(including fees for professional representation),
LITCs are independent organizations that provide low income
You have experienced a delay of more than 30 days to
taxpayers with representation in federal tax controversies with
resolve your tax issue, or
the IRS for free or for a nominal charge. The clinics also
You have not received a response or resolution to the
provide tax education and outreach for taxpayers who speak
problem by the date promised by the IRS.
English as a second language. Pub. 4134, Low Income Tax-
payer Clinic List, provides information on clinics in your area. It
The service is free, confidential, tailored to meet your needs,
is available at or your local IRS office.
and available for businesses as well as individuals. There is at
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