Instructions For Form 1040ez - 2008 Page 25
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41The Internet and the phone are the two easiest ways to get the help you need.
Section 6—Getting Tax
If you live outside the United States, see Pub. 54 to find out how to get tax help.
Help
TIP
notice you received, the numbers in your street address, or
Internet
your ZIP code.
You can access the IRS website 24 hours a day, 7 days
If you are asking for an installment agreement to pay your tax,
a week at
you will be asked for the highest amount you can pay each
month and the date on which you can pay it.
Online services and help. Here are just a few of the many
things you can do at :
Evaluation of services provided. We use several methods
to evaluate our telephone service. For quality assurance pur-
•
Access Free File, a free commercial
poses only, we may record telephone calls. A random sample
of recorded calls is selected for review. We may also listen to
income tax preparation and electronic filing service
live calls in progress. Finally, we randomly select customers for
available to eligible taxpayers (see page 39).
participation in a customer satisfaction survey.
•
Check the status of your 2008 refund.
•
See “Frequently Asked Questions.”
Before you hang up. If you do not fully understand the
•
Get TeleTax topics (see page 27).
answer you receive, or you feel our representative may not
fully understand your question, our representative needs to
•
Use our Withholding Calculator at /
know this. He or she will be happy to take additional time to
individuals.
be sure your question is answered fully.
•
Find an authorized e-file Provider.
•
View information on accessible IRS tax products. Click
By law, you are responsible for paying your share of federal
income tax. If we should make an error in answering your
on “Accessibility.”
question, you are still responsible for the payment of the
•
View and download products. Click on “More Forms and
correct tax. Should this occur, however, you will not be
Publications.”
charged any penalty.
•
Order tax products online. Go to /formspubs
Ordering Tax Products
to order tax products delivered by mail.
Call 1-800-TAX-FORM (1-800-829-3676). Receive your order
If you do not see the link you need, use the search box.
within 10 working days.
National Taxpayer Advocate Helpline
Phone
Call 1-877-777-4778.
If you cannot find the answer to your questions in this
booklet or online, please call us for assistance. See
“Calling Us” next.
Other Ways To Get Help
Calling Us
There is live and recorded tax help available. You will not be
Send us your written tax questions. For the mailing ad-
charged for the call unless your phone company charges you
dress, call us at 1-800-829-1040 (TTY/TDD 1-800-829-4059).
for toll-free calls. Live tax help is available Monday through
You should get an answer in about 30 days. Do not send
Friday from 7:00 a.m. to 10:00 p.m. local time. Assistance pro-
questions with your return.
vided to callers from Alaska and Hawaii will be based on the
Research your tax questions online. You can find answers
hours of operation in the Pacific time zone. Recorded tax help
to many of your tax questions online in several ways by ac-
is available anytime.
cessing our website at /help and then clicking on
If you want to check the status of your 2008 refund, see
“Help with Tax Questions.” Here are some of the methods you
Refund Information on page 26.
TIP
may want to try.
•
Frequently asked questions. This section contains an ex-
tensive list of questions and answers. You can select your
question by category or keyword.
Live Tax Help
•
Tax trails. This is an interactive section which asks ques-
Making the call. Call 1-800-829-1040 (TTY/TDD
tions you can answer by selecting “Yes” or “No.”
1-800-829-4059). Our menu allows you to speak your re-
•
Tax topics. This is an online version of the TeleTax topics
sponses or use your keypad to select a menu option. Follow
listed on page 27.
the voice prompts.
Free help with your return. Free help in preparing your
Information we may need. We care about the quality of the
return is available nationwide from IRS-sponsored volunteers.
service provided to you, our customer. You can help us pro-
These volunteers are trained and certified to prepare federal
vide accurate, complete answers to your questions by having
income tax returns by passing an IRS test.
the following information available.
The VITA program
•
Volunteer Income Tax Assistance (VITA).
The tax form, schedule, or notice to which your question
is designed to help low-income taxpayers.
relates.
Tax Counseling for the Elderly (TCE).
The TCE program is
•
The facts about your particular situation.
designed to assist taxpayers age 60 or older with their tax
•
The name of any IRS publication or other source of infor-
return preparation.
mation that you used to look for the answer.
VITA/TCE sites.
VITA/TCE tax preparation sites must adhere
To maintain your account security, you may be asked for the
to strict quality standards necessary to prepare accurate re-
following information: (a) your social security number, date of
turns. Free electronic filing is offered by IRS-authorized e-file
birth, or personal identification number (PIN) if you have one,
providers at many of the VITA/TCE locations nationwide. Vol-
and (b) the amount of refund shown on your tax return, your
unteers will help you with claiming the credits and deductions
filing status, the “Caller ID Number” shown at the top of any
you may be entitled to.
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