Instructions For Form 1040ez - Income Tax Return For Single And Joint Filers With No Dependents - 2004 Page 6

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You can check on the status of your 2004 refund if it has been at least 6 weeks from the date
Refund Information
you filed your return (3 weeks if you filed electronically). But if you filed Form 8379 with
your return, allow 14 weeks (11 weeks if you filed electronically).
Be sure to have a copy of your 2004 tax return available because
Refunds are sent out weekly on Fridays. If you check
you will need to know the exact whole-dollar amount of your re-
the status of your refund and are not given the date it
TIP
will be issued, please wait until the next week before
fund. You will also need to know your filing status. Then, do one of
the following.
checking back.
Go to and click on Where’s My Refund .
Do not send in a copy of your return unless asked to do so.
Call 1-800-829-4477 24 hours a day, 7 days a week, for auto-
mated refund information.
Call 1-800-829-1954 during the hours shown below under
To get a refund, you generally must file your return within 3
Calling the IRS.
years from the date the return was due (including extensions).
If you cannot find the answer to your question using one of the methods listed on page 5,
Calling the IRS
please call us for assistance at 1-800-829-1040. You will not be charged for the call unless
your phone company charges you for toll-free calls. Our normal hours of operation are
Monday through Friday from 7:00 a.m. to 10:00 p.m. local time. Beginning January 29,
2005, through April 9, 2005, assistance will also be available on Saturday from 10:00 a.m. to
3:00 p.m. local time. Assistance provided to callers from Alaska and Hawaii will be based on
the hours of operation in the Pacific time zone.
If you want to check the status of your 2004 refund, see Refund Information
TIP
above.
Before You Call
Making the Call
IRS representatives care about the quality of the service provided to
Call 1-800-829-1040 (for TTY/TDD help, call 1-800-829-4059).
you, our customer. You can help us provide accurate, complete an-
Our menus allow callers with pulse or rotary dial telephones to
swers to your questions by having the following information avail-
speak their responses when requested to do so. First, you will be
able.
provided a series of options that will request touch-tone responses.
The tax form, schedule, or notice to which your question re-
If a touch-tone response is not received, you will then hear a series
lates.
of options and be asked to speak your selections. After your
The facts about your particular situation. The answer to the
touch-tone or spoken response is received, the system will direct
same question often varies from one taxpayer to another because of
your call to the appropriate assistance. You can do the following
differences in their age, income, whether they can be claimed as a
within the system: (a) order tax forms and publications, (b) find out
dependent, etc.
what you owe, (c) determine if we have adjusted your account or
The name of any IRS publication or other source of informa-
received payments you made, (d) request a transcript of your tax
tion that you used to look for the answer.
return or account, (e) find out where to send your tax return or
payment, (f) request more time to pay or set up a monthly install-
To maintain your account security, you may be asked for the
ment agreement, and (g) find out if you qualify for innocent spouse
following information, which you should also have available: (a)
your social security number, date of birth, or personal identification
relief.
number (PIN) if you have one, and (b) the amount of refund shown
on your tax return, your filing status, the “Caller ID Number”
shown at the top of any notice you received, the numbers in your
Before You Hang Up
street address, or your ZIP code. If you are asking for an installment
If you do not fully understand the answer you receive, or you feel
agreement to pay your tax, you will be asked for the highest amount
our representative may not fully understand your question, our rep-
you can pay each month and the date on which you can pay it.
resentative needs to know this. He or she will be happy to take
The IRS uses several methods to
Evaluation of services provided.
additional time to be sure your question is answered fully.
evaluate our telephone service. One method is to record telephone
calls for quality purposes only. A random sample of recorded calls
By law, you are responsible for paying your share of federal
is selected for review through the quality assurance process. Other
income tax. If we should make an error in answering your question,
methods include listening to live calls in progress and random se-
you are still responsible for the payment of the correct tax. Should
lection of customers for participation in a customer satisfaction sur-
vey.
this occur, however, you will not be charged any penalty.
What Is TeleTax?
Recorded Tax Information
Topics by Internet
A complete list of topics is on the next page. Recorded tax informa-
TeleTax topics are also available on the IRS website at
tion is available 24 hours a day, 7 days a week. Select the number of
.
the topic you want to hear. Then, call 1-800-829-4477. Have paper
and pencil handy to take notes.
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