Instructions For Form 1040ez - Income Tax Return For Single And Joint Filers With No Dependents - 2011 Page 26

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Section 6—Getting Tax Help
Live Tax Help
If you live outside the United States, see Pub. 54 to find
out how to get tax help.
Making the call.
Call 1-800-829-1040 (TTY/TDD
TIP
1-800-829-4059). Our menu allows you to speak your re-
sponses or use your keypad to select a menu option. Follow
the voice prompts.
Internet
Information we may need.
We care about the quality of the
You can access IRS.gov 24 hours a day, 7 days
service provided to you, our customer. You can help us pro-
a week.
vide accurate, complete answers to your questions by having
the following information available.
The tax form, schedule, or notice to which your question
relates.
Online services and help.
Go to IRS.gov to obtain informa-
The facts about your particular situation.
tion on:
The name of any IRS publication or other source of infor-
Free File— Use free tax software to prepare and e-file your
mation that you used to look for the answer.
tax return at
To maintain your account security, you may be asked for the
Interactive Tax Assistant— Provides answers to tax law
following information: (a) your social security number, date of
questions using a probe and response process.
birth, or personal identification number (PIN) if you have one,
and (b) the amount of refund shown on your tax return, your
Online Services— Conduct business with the IRS electroni-
filing status, the “Caller ID Number” shown at the top of any
cally.
notice you received, the numbers in your street address, or
Taxpayer Advocate Service— Helps taxpayers resolve
your ZIP code.
problems with the IRS.
If you are asking for an installment agreement to pay your tax,
Where’s My Refund— Your refund status anytime from
you will be asked for the highest amount you can pay each
anywhere.
month and the date on which you can pay it.
Free Tax Return Preparation— Locate the site nearest you.
Recent Tax Changes
Evaluation of services provided.
We use several methods
to evaluate our telephone service. For quality assurance pur-
Tax Information for Innocent Spouses
poses only, we may record telephone calls. A random sample
Disaster Tax Relief
of recorded calls is selected for review. We may also listen to
Identity Theft and Your Tax Records
live calls in progress. Finally, we randomly select customers for
Online Payment Agreement (OPA) Application
participation in a customer satisfaction survey.
Applying for Offers in Compromise
Before you hang up.
If you do not fully understand the
answer you receive, or you feel our representative may not
View and download tax forms and publications.
Click on
fully understand your question, our representative needs to
“Forms & Pubs” or go to
to:
know this. He or she will be happy to take additional time to
View or download current and previous year tax forms
be sure your question is answered fully.
and publications.
By law, you are responsible for paying your share of federal
Order current year tax forms and publications online.
income tax. If we should make an error in answering your
Online ordering of tax forms and publications.
To order
question, you are still responsible for the payment of the
tax forms and publications delivered by mail, go to
correct tax. Should this occur, however, you will not be
gov/formspubs.
charged any penalty.
For current year tax forms and publications, click on
Ordering Tax Forms, Instructions, and Publications
“Forms and publications by U.S. mail.”
Call 1-800-TAX-FORM (1-800-829-3676). Receive your order
For tax forms and publications on a DVD, click on “Tax
within 10 working days.
products DVD (Pub. 1796).”
National Taxpayer Advocate Helpline
Phone
Call 1-877-777-4778.
If you cannot find the answer to your questions in
these instructions or online, please call us for assis-
tance. See “Calling Us” next.
Other Ways To Get Help
Calling Us
Send us your written tax questions.
You should get an
There is live and recorded tax help available. You will not be
answer in about 30 days. For the mailing address, call us at
charged for the call unless your phone company charges you
1-800-829-1040 (TTY/TDD 1-800-829-4059). Do not send ques-
for toll-free calls. Live tax help is available Monday through
tions with your return.
Friday from 7:00 a.m. to 10:00 p.m. local time. Assistance pro-
Research your tax questions online.
You can find answers
vided to callers from Alaska and Hawaii will be based on the
to many of your tax questions online. Visit
gov/individ-
hours of operation in the Pacific time zone. Recorded tax help
uals. Here are some of the methods you may want to try.
is available anytime.
Frequently asked questions. This section contains an ex-
If you want to check the status of your 2011 refund, see
tensive list of questions and answers. You can select your
question by category or keyword.
Refund Information on the next page.
TIP
Tax trails. This is an interactive section which asks ques-
tions you can answer by selecting “Yes” or “No.”
Instructions for Form 1040EZ
- 26 -

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