Form Piu 3 - Complaint About Peace Officers/ Law Enforcement Agency
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3Xavier Becerra
DEPARTMENT OF JUSTICE
Attorney General
State of California
Page 1 of 3
CALIFORNIA DEPARTMENT OF JUSTICE
POLICY GOVERNING CITIZEN COMPLAINTS AGAINST LAW ENFORCEMENT
PURPOSE
This general policy establishes guidelines governing the manner in which the Department of Justice will respond
to complaints by members of the public against a law enforcement agency or its employees.
GENERAL POLICY
It is the Department of Justice general policy that local government will be primarily responsible for citizen
complaints against law enforcement agencies or employees of law enforcement agencies, and that appropriate
local resources (e.g. sheriff or police department, district attorney, citizens review commission and/or grand jury in
the area of jurisdiction) be utilized for resolution of such complaints prior to a request for intervention by the
Attorney General.
The Attorney General will review citizen complaints against a law enforcement agency or its employees for
possible investigation when substantive allegations of unlawful conduct are made and all appropriate local
resources for redress have been exhausted, or when the local district attorney is the subject of the complaint.
ADMINISTRATION OF GENERAL POLICY
All complaints against law enforcement agencies or employees of those agencies will be initially processed and
reviewed by the Attorney General's Public Inquiry Unit (PIU). To expedite processing and ensure accuracy, all
complaints must be submitted to the PIU in writing. Those which do not meet the policy criteria above will be
responded to by the Public Inquiry Unit. This response will inform complainants of the appropriate local resources
to be contacted for resolution of complaints and/or request clarifying information as needed.
Complaints appearing to meet the aforementioned policy criteria will be immediately forwarded by the Public
Inquiry Unit for acknowledgment and handling to both the Senior Assistant Attorney General, Criminal Law
Division (CLD), in the area having geographical jurisdiction and also to the Senior Assistant Attorney General of
the Civil Rights Enforcement Section (CRES) of the Division of Public Rights. Both recipients of the complaint
shall confer, as often as is necessary or prior to any action, to both keep each other informed about developments
in their respective evaluations and also to coordinate investigative or litigation activities. All proposed legal actions
(i.e. the filing of criminal charges or civil litigation) must be reviewed and approved by the Chief Deputy Attorney
General for Legal Affairs.
Where appropriate and requested by the CRES and/or the CLD, the Division of Law Enforcement shall provide
investigative assistance.
Questions regarding the guidelines that govern responses to citizen complaints against law enforcement agencies
and/or personnel of those agencies should be directed to the Public Inquiry Unit at (916) 210-6276 or toll-free
(800) 952-5225.
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