It Support Resume Template
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1
2GARETH CROOKS
Key skills
IT SUPPORT RESUME
KNOWLEDGE OF
Career Summary
IT maintenance
Logging faults
An enthusiastic and knowledgeable young person who is able to
Hardware faults
Replacing parts
provide front line support as part of any IT Service Operation.
Network support
IT infrastructure
Gareth is a logical thinker who is handle 1st/2nd line support calls,
Safety legislation
Troubleshooting
analyse and investigate problems, implement fixes, escalate
support calls to 2nd/3rd Level and work closely with the service
KEY COMPETENCIES
desk team. He is flexible, resourceful and willing to take full
Identifying and remedying performance
ownership of user problems until they are fully resolved. He is
bottlenecks in complex systems.
hungry to learn IT from the ground up, and is currently looking for
Repairing IT equipment and replacing parts.
a suitable position with an forward thinking company.
Prioritising in a fast moving environment.
Ability to grasp technical concepts quickly and
easily.
Academic Qualifications
Giving sound advice on technical matters.
Accurately following diagrams and written
Coventry North College
2011 - 2012
instructions to repair a fault or set up a system.
Diploma in IT Systems
Pass
Clean driving license and access to own transport.
Strong system and IT experience.
Birmingham South High School
Flexible to overtime requests.
Maths
2008 - 2011
Maintaining records of software licenses.
English
Pass
Geography
Pass
PERSONAL SKILLS
Physics
Pass
Business Studies
Pass
Proactively working as a member of a team.
Physical Education
Pass
Active questioning & listening skills.
Maintaining individual performance targets.
Ability to work under pressure.
IT Support skills acquired whilst studying
Excellent problem resolution skills.
Good communicator at all levels.
Providing first level technical support to customers.
Work well as a member of a team & in isolation.
Ability to convey technical solutions in a clear and concise
Open to different ideas, working practices and
manner.
cultures.
Installing and configuring computer hardware systems and IT
software.
REFERENCES
Undertaking analysis, diagnosis and resolution of client
problems via phone, e-mail & face to face contact.
Richard Jones
Hilary Matthews
Quickly responding to customer enquiries and concerns.
Headmaster
Project Coordinator
Escalating unresolved problems to other support staff.
Dayjob College
Dayjob Charity
Taking ownership of problems and tracking them to a
120 Vyse Street
120 Vyse Street
successful conclusion.
Birmingham
Birmingham
Raising & maintaining incident tickets and problem records.
B18 6NF
B18 6NF
Continuously reviewing performance against Service Level
Agreements.
0044 121 638 0026
0044 121 638 0026
Analysing call logs to spot trends and underlying issues.
Producing documentation and reports to a high standard.
CONTACT DETAILS
Testing and evaluating new technology.
Gareth Crooks
Setting up new users' accounts and profiles and dealing with
Dayjob Ltd, 120 Vyse Stree Birmingham B18 6NF
password issues.
T: 0044 121 638 0026 - E:
Monitoring IT network to ensure availability to all users.
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