Home Improvement Contractor

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Dial 311
(212-NEW-YORK)
nyc.gov/consumers
FILE YOUR COMPLAINT
Thank you for contacting the New York City Department of Consumer Affairs (DCA). Please complete this form.
Clearly print or type your answers to each question. If a question does not apply to you, please mark N/A or Not Applicable.
You must provide information marked with a star (*).
Mail TWO copies of this completed form and related documents (e.g., store receipts, warranties, contracts, etc.) to DCA.
Do not send originals.
NYC Department of Consumer Affairs
Consumer Services Division
42 Broadway, 9th Floor
New York, NY 10004
Did You Contact the Business?
DCA advises you to contact the business directly in an initial attempt to resolve your complaint. When contacting the business,
please keep a log of all telephone calls and copies of letters that you send. If your attempts to resolve the issue yourself are
unsuccessful, then we advise you to file your complaint with DCA.
Did you attempt to resolve your complaint with the business?
Yes
No
If No, please explain why not.
______________________________________________________________________________________________________
______________________________________________________________________________________________________
______________________________________________________________________________________________________
What Do You Want DCA to Do?
Check ONE box only.
I want help with my complaint. See back
I do not want help with my complaint.
for requested action.
However, I want this business investigated
for unfair business practices.
If you request help, we will contact you. DCA receives a
very high volume of complaints, so please be patient.
If you do not request help, we will not contact you, but
will use the information you provide to investigate the
If you have not heard from us after 45 days, please call
reported business’ practices.
311 and ask to be transferred to DCA to check the status
of your complaint. Have your docket number handy. See
the enclosed “What happens to your complaint?” sheet for
more information.
Is Your Complaint against a Home Improvement Contractor?
If your complaint is against a home improvement contractor, please answer the questions below. To file a complaint with DCA,
the home must be located in New York City. We cannot help with complaints about new home construction.
1.
Was work done on a:
4.
Did the contractor offer you a loan or arrange a loan
for you?
Single or two-family house
Residential building owned by you as an
5.
Does the contractor have a lien against your home?
individual having four units or less
Co-op or condo owned by you
6.
Do you have a written contract?
2.
Is the contractor presently working in your home?
7.
Is the job location different than your home address?
3.
Have you had to move out of your home due to the
work done by the contractor?
8.
Did the contractor provide a written warranty to you?
Continued
on Back

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