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Hilton Riverside New Orleans

Package Shipping Instructions

PREPARING YOUR SHIPMENT

FedEx Office is committed to providing you with an outstanding experience during your stay. All guest and event packages

being shipped to the hotel must follow the address label standards (illustrated below) to prevent package routing delays. Please

schedule your shipment(s) to arrive 3–4 days prior to the event start date to avoid additional storage fees. Use the name of the

recipient who will be on-site to receive and sign for the package(s). Please do not ship any items to the attention of the Hospitality

Manager or Catering & Conference Manager, unless the items are specifically for their use (i.e., hotel specifications, rooming lists,

signed documents); this includes any room drops or deliveries to any other area of Hilton Riverside New Orleans.

Shipments are held for a limited number of days. If a package has not been picked up and no contact information is provided, the

package will be returned to the sender, who will be responsible for all additional shipping fees. For more information on package

retention, the Return to Sender process, or to schedule package deliveries, please contact the FedEx Office Business Center at

504.581.5892. Package deliveries should only be scheduled after the recipient has checked into the hotel.

PACKAGE LABELING STANDARDS AND FEDEX OFFICE CONTACT

FedEx Office Business Center

Hold For Guest: (Guest Name) (Guest Cell Number)

Hilton Riverside New Orleans

c/o FedEx Office at Hilton Riverside New Orleans

2 Poydras Street

New Orleans, LA 70130

Operating Hours

New Orleans, LA, 70130

Mon – Fri: 7:00am - 7:00pm

Phone: 504.581.5892

(Convention / Conference / Group / Event Name)

Saturday: 8:00am - 3:00pm

Fax: 504.581.5896

Email:

Sunday: 10:00am - 5:00pm

Box ____ of ____

SHIPPING AND RECEIVING INSTRUCTIONS

Meeting organizers and participants are encouraged to contact FedEx Office in advance of shipping their items to Hilton Riverside

New Orleans with any specific questions. If you have any special needs such as refrigeration requirements, after hours delivery

requests or changes to your meeting dates or rooms, please work directly with your Event Services Manager who will communicate

these needs to FedEx Office in advance of your event.

PACKAGE DELIVERY WITHIN THE HOTEL

In most cases, FedEx Office will complete delivery or pickup of packages within the conference and meeting rooms, lobby area and

guest suites of Hilton Riverside New Orleans, but please check with the business center for specific delivery limitations that may

exist. In cases where a drayage company or decorator is used, FedEx Office team members will release any drayage directly to the

decorator if they are onsite when the shipments arrive. If any drayage or parcels require overnight storage, FedEx Office will request

handling fees be collected from the decorator. If you are using a drayage company or decorator for exhibitor packages, these pack-

ages must be shipped directly to the drayage company or decorator specified address. Please note that FedEx Office team mem-

bers cannot lend out any moving equipment to a guest, which includes pallet jacks, dollies, and flatbed carts.

PACKAGE DELIVERY TO GUEST SUITES

In most cases, FedEx Office will complete delivery or pickup of packages to guest suites at Hilton Riverside New Orleans, but

please check with the business center for specific delivery limitations that may exist. FedEx Office is not authorized to leave pack-

ages in guest suites that are not occupied. A guest with authorization to sign for the delivery and approve any charges for handling

and delivery fees must be present in the suite.

Customer Service Manager Resume Template

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