Job Description And Person Specification - Sales Operations Manager
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3Sales Operations Manager
Job description and person specification
Job Title:
Sales Operations Manager
Department:
Sales & Marketing
Reports to:
Group Sales and Marketing Director
Location:
Cambridge
The Company
Cambridge Education Group (CEG) is one of the world’s leading providers of pre-university academic, creative and
English language courses. We provide pre-university programmes including A level, International Baccalaureate
and University Foundation, as well as English Language study, to the growing market of international students
seeking to enter the world’s leading universities.
The Group operates under four different brands: CATS College – high schools in Cambridge, Canterbury and
London, and Boston, USA; Cambridge School of Visual & Performing Arts (CSVPA) – Art & Design, Drama and Music
courses in Cambridge, UK; FoundationCampus – teaching foundation courses to university degrees on campuses in
the UK, USA and mainland Europe; and Stafford House – year-round English Language schools in Brighton,
Canterbury, London and Boston and Study Holiday centres across the UK and the USA for juniors.
Job overview
To deliver full operational and administrative support for the UK-based sales teams: including Regional Directors,
the specialist sales teams and a network of sales consultants through line management of the Cambridge-based
Sales Support team. Work with regional sales offices on the execution, delivery and communication of the annual
sales and marketing plan, playing a global co-ordination role to deliver sales and marketing strategy through this
network. Manage global processes for agent acquisition, agent management and distribution services and play a
lead role on sales system and CRM development.
Key working relationships
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UK-based sales teams.
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Senior sales directors based in the UK and overseas.
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Cambridge Education Group strategic partners and the wider network of educational agents.
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Academic and administrative staff across all CEG centres and colleges.
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External suppliers for travel, events and distribution.
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Senior management team.
The following section outlines a more detailed, description of the duties pertinent to this post.
Key responsibilities and capabilities
Sales Support
Through line management of the Cambridge-based Sales Support team, provide full operational and administrative
services to the UK-based sales team, providing:
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Regular and proactive communication with the overseas sales network to ensure that the sales and marketing
plan is implemented globally and that internal communication is consistently effective throughout the sales
organisation.
Manage travel itineraries and bookings for overseas sales travel, including arranging visas and maintaining an
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annual travel and campaign calendar. Through management of the Business Travel Co-ordinator, provide
support on booking travel to the wider Cambridge Education Group organisation. This role will also manage
UK-based supplier relationships for travel services.
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Parent category: Business