Customer Service Manager Resume Template
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1
2Maxine Curry
Customer Service Manager
PERSONAL SUMMARY
AREAS OF EXPERTISE
Maxine is very good at understanding and matching a customers’ needs and
Customer care
expectations both now and in the future. She combines her passion, experience and
ability to develop life-long relationships with existing and new customers. Her
Communication skills
philosophy is that everyone has an important part to play in customer service and with
this in mind she works hard to identify the needs of her staff. As a true professional
Time management
she will always go the extra mile to exceed customer expectations. Furthermore she
has a pro-active and ‘can-do’ attitude along with exceptional attention to detail and
Administrative procedures
excellent organisational skills. Right now she is looking for an opportunity to be part
Call handling
of an exciting and ever expanding business.
Building rapport
WORK EXPERIENCE
IT Company – Birmingham
Jun 2013 – Present
CUSTOMER SERVICE MANAGER
Responsible for managing, coaching and driving the performance of the Customer Service
team to achieve KPIs.
PROFESSIONAL
Fire Marshall
Duties:
Being a point of escalation for all customer service issues.
Spanish speaker
Ensuring consistently high levels of customer excellence at all times.
Acting on customer feedback.
Motivating customers to use the company's services more.
Developing strong links to internal and external stakeholders.
Providing clear leadership and direction to the customer service team on a daily
basis.
PERSONAL SKILLS
Inspiring and leading customer service teams.
Promoting a hardworking, successful and pleasant team environment.
Ambitious
Actively identifying areas where processes and systems can be improved so that
costs can be saved or revenue increased.
Polite
Go-getting
Company name - Location
Employment dates (i.e. Aug 2011 – Jun 2013)
JOB TITLE
Principled
KEY SKILLS AND COMPETENCIES
Minimising staff absence and attrition.
Identifying the root cause of problems.
Acting as a role model for other members of staff.
Approachable, supportive and willing to assist others.
Knowledge of how a big organisation works.
CONTACT
Developing customer service personnel to their fullest potential.
Maxine Curry
Dayjob Ltd
ACADEMIC QUALIFICATIONS
The Big Peg
Birmingham
Nuneaton University
2008 - 2011
B18 6NF
BSc (Hons)
Business Administration
T: 0121 638 0026
M: 0121 638 0026
E:
Coventry Central College
2005 - 2008
A levels:
Driving license: Yes
Maths (A) English (B) Technology (B) Science (C)
Nationality: British
– Available on request.
REFERENCES
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