Internship Resume Template Page 11
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17experienced Alumni
ReSUme
FoR
NED LUCKY
8538 Denallen Dr .• Jacksonville, FL 33526 • Cell: 904-313-4618 • Builderbob
Qualified for: Full-time position in Network or System Administration. Interests include routing, domain name services,
router configuration, LAN/WAN setup, design, and server administration.
EDUCATION & CERTIFICATIONS
UNIVERSITY OF NORTH FLORIDA, Jacksonville, Florida
Bachelor of Science in Computer Information Sciences, Emphasis in Information Systems, May, 2010
Comptia A+ Certification (industry standard for vendor-neutral skills expected of a computer technician.), 2009
Cisco Certified Network Associate Certification - Cisco Routers & Switches, 2009
COMPUTER SCIENCE SKILLS
•Windows 9x, Windows XP – Microsoft OS
• Linux (Debian, Mandrake) – Unix OS
•Windows 2000 Server, Windows 2000 – Microsoft OS
• Macintosh 8.2-X – Macintosh OS
• Network Administration (TCP/IP, DNS, DHCP)
• Cisco Routers, Switches, LAN/WAN
• Build/Repair PC Systems
• Microsoft Visual Basic 6.0
• MSSQL – Database software and Design
• Visio 2000 – Network Design
• Sendmail – Linux Mail Transfer Agent
• PostFix – Linux Mail Transfer Agent
• Procmail – Linux Mail Filter Software
• AvMailgate – Linux Virus Server
• Intermail – Unix Mail Transfer Agent
• Veritas Backup Exec – Backup Software
• DSL Connectivity – Dynamic/Static Connections
• MSOffice Suite – Email, Spreadsheet, Database, Presentation Software
RELEVANT EXPERIENCE
• Respond to Abuse issues, Port Scanning, Email Relay attempts, and produced records requested by law enforcement
covering 200,000+ customer base
• Configured and Administered servers
• Abuse Manager, responsible for answering daily inquires about Abuse policies, conferring with Network Applications
about Spam filter changes, tracking and monitoring corporate and customer security
• Email administration for entire customer base
• Participated with MIS group in build and setup of new LAN for 300+ employees
• Took inbound calls for PC and Macintosh users with DUN connections and periodic Team Lead calls
• Supported customers on multiple OS’s (Windows 9x, Windows 2000, Windows XP, Windows NT, Macintosh 8.2-10.1)
• Supported ADSL and DUN connections for ISP accounts
CAMPUS ACTIVITIES
Member, ProNet of Florida
Member, Lambuth University soccer team (1993 TCAC Soccer Championship)
EMPLOYMENT HISTORY
CONVERGYS
Internet Service Representative
4/09 – Present
VOLARIS ONLINE
Security Systems Administrator
8/05 – 12/08
CONVERGYS
Internet Customer Representative
11/03 – 8/05
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