Sample Professional Business And Technical Writer Resume Template Page 3
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4Michael L. Wilson
200 Rainbow Drive NE
Lancaster, Ohio 43130
(740) 974-0905
Comverse Technologies – Columbus, OH
Mar 2002 — Aug 2011
(Result of purchase from Lucent, then CSG Systems, Inc.)
Senior Technical Writer (Team Lead)
Served as the on-site team lead handling communication issues, project management and facilitation between the
product and documentation groups.
Handled release notes and user requirement documentation for over 10 different customer-specific releases
simultaneously for Comverse’s flagship product: Comverse ONE by working with developers, testers, and customers.
Responsible for updating 15 user and reference guides to support two major modules of the Comverse ONE product: Data
Mediation and Roaming. This involves documenting new features, writing materials to support the sales team, and release
notes to notify existing customers of product changes and enhancements.
Led efforts to convert the existing Lucent documentation and online help to the Comverse format and standards.
Lucent Technologies – Columbus, OH
Dec 2000 — Mar 2002
Senior Technical Writer
Wrote lab instructions, user manuals, product specifications, and online help for RCM, a software solution designed to
configure wireless networks and equipment remotely.
Wrote installation guides, user manuals, and troubleshooting manuals for ACTIVIEW, a telecommunications order
management/ trouble management software solution.
Supported software development teams with documentation issues: including research, best practice proposals, user and
task analysis, and documentation project management.
CenturyLink (formerly Qwest Communications) – Columbus, OH
Jul 1999 — Oct 2000
Manager—Production Communications
Led a team of 21 writers that support the Provisioning and Operations Organization in Columbus and Washington D.C.
through coaching, training and administrative support.
Created process for the transition of new products from Marketing to assure that they were documented and trained
before the product reaches the market.
Provided documentation support for process improvements by writing and updating Standard Operating Procedures
training documents, production advisories, reference materials, and other documents.
Created training to support a variety of vendor-based certifications for companies such as CISCO, Alcatel, and Heikemian,
and technologies such as TCP/IP.
Assessed hiring needs, interviewed and hired personnel, handled performance evaluations, and managed productivity for
the writing team.
Produced and edited a monthly departmental newsletter that grew in readership from 300 to over 4500 in 6 months.
Other Work Experience
Upper Arlington Lifelong Learning – Upper Arlington, OH
Sep 2002 — Jun 2009
Instructor
Taught a variety of creative writing and creative thinking classes. Some of the classes I teach are: The 15-Minute Writer
(How to Achieve Your Creative Writing Dreams in 15 Minutes a Day); Writing Flash Fiction (Stories Less Than 1,000 Words
Long); Publication for Writers and Creative Thinking for Creative Writers.
Created training materials, exercises and workbooks to support these classes.
Maintained excellent instructor evaluation scores for all classes presented.
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