Customer Complaint Explanation Letter Template


To: {Name}
{City, State, Zip}
Dear {Recipient},
Thank you for your feedback. Please accept my most sincere apologies for the
mix-up that resulted in {incident}. Let me assure you that this was a simple
misunderstanding between {office} and {office}.
We have recently been going through a {downsizing/transfer/etc.} within our
company and our files have all been subjected to relocation. We strive to make
everything run smoothly in this period of transition, but occasionally orders slip
through the cracks. In order to avoid this problem in the future, we have
implemented the following system: {system}. We assure you that this
misunderstanding will not happen again.
We value your patronage and hope that you have not been unduly
inconvenienced. As a thank you for your patience and understanding, we would
like to offer you free shipping on your next purchase.
Thank you,


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Parent category: Letters