Customer Complaint Explanation Letter Template printable pdf download

Customer Complaint Explanation Letter Template

{Date}

To: {Name}

{Address}

{City, State, Zip}

Dear {Recipient},

Thank you for your feedback. Please accept my most sincere apologies for the

mix-up that resulted in {incident}. Let me assure you that this was a simple

misunderstanding between {office} and {office}.

We have recently been going through a {downsizing/transfer/etc.} within our

company and our files have all been subjected to relocation. We strive to make

everything run smoothly in this period of transition, but occasionally orders slip

through the cracks. In order to avoid this problem in the future, we have

implemented the following system: {system}. We assure you that this

misunderstanding will not happen again.

We value your patronage and hope that you have not been unduly

inconvenienced. As a thank you for your patience and understanding, we would

like to offer you free shipping on your next purchase.

Thank you,

{Sender}

Customer Complaint Explanation Letter Template