Hotel Front Desk Staff Job Description

Responsibilities:

• Greeting customers.

• Explaining hotel policies and procedures.

• Providing customers with accurate rate information.

• Taking customers’ information and money for their rooms.

• Answering phones in a confident and friendly manner.

• Assisting with all customers’ requests.

Qualifications:

• High school diploma required.

• Proper certifications required.

• Excellent customer service skills.

• Prior experience in customer service preferred.

• Ability to do basic math and handle money.

• Excellent communication skills.

• Ability to work unsupervised.

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About the Company:

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Parent category: Business