Guide To Handling Complaints About Your Regulated Utility Service - New York Public Service Commission

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To File a ComplainT wiTh The
nYS publiC ServiCe CommiSSion:
• uSe our online ComplainT Form:
Guide
u
If you’re having difficulty
• Call our Toll-Free
ComplainT numberS:
resolving a complaint
helpline (for complaints and inquiries)
u
1-800-342-3377
with your regulated
To handlinG
8:30 am to 4:00 pm,
Monday through Friday
energy, telephone, cable
ComplainTS
For complaints and inquiries regarding
billing or service with your electric,
gas, telephone, cable television or
television or water
about Your regulated
water company.
utilitY Service
hotline (for gas and electric shut-offs)
company, the Public
u
1-800-342-3355
7:30 am to 7:30 pm,
Service Commission staff
Monday through Friday
If you are threatened with a residential
is available to assist you.
electric or gas service shut-off.
• viSiT our oFFiCe loCaTionS:*
Three Empire State Plaza
u
Albany, NY 12223
90 Church St.
u
New York, NY 10007
Ellicott Square Bldg, 295 Main St.
u
Buffalo, NY 14203
Consumers with hearing or speech impairment
can contact the PSC through the New York
State Relay Service by dialing 711.
* To file a complaint in person, call our toll-free number at
1-800-342-3377 for directions and to make an appointment.
10/11
75M

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