Note: A transaction must be canceled at least one
When will my account be debited for the payment?
banking day prior to the payment date.
Your account should be debited one banking day
following the payment date entered in either the
Which payment method does the Department of
WebPay or TelePay system.
Revenue recommend? We recommend you select
the ACH debit method because it does not cost you
What is the confirmation number and why do I
need it? It’s a number that’s given to you each time
anything. It is also very accurate in applying pay-
ments to the correct programs in the correct amounts
you successfully complete a WebPay or a TelePay
on the correct date.
transaction. It can be traced back to the payment
you made. It also serves as proof of your payment.
How can I recover funds paid in error? You can call
Always record your confirmation number. This
the EFT Help/Message Line, 503-947-2017, to get
confirmation number is also required if you need to
instructions for requesting a refund. You may also
cancel a payment through the WebPay system.
be able to apply the funds to another payroll tax
program or quarter. Existing procedures for refunds
What happens if I make a mistake while initiating
will be followed. Refunds are not issued electroni-
a payment? If you have completed the transaction,
received a confirmation number, and it is at least
cally. Refund or transfer requests must be submitted
one banking day prior to the payment date, you can
in writing and can be faxed to 503-947-2016.
sign into the WebPay system, cancel the transaction,
What do I do if I get locked out of the WebPay or
and initiate a new corrected transaction. You must
TelePay system? If you have trouble accessing the
have the total payment amount and the confirma-
system, call our EFT Help/Message Line, 503-
tion number to cancel the transaction. If you have
947-2017.
any questions or need assistance, call the EFT Help/
Message Line, 503-947-2017.
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