Form Dr-660n Instructions - Telephone Payment Method - Florida E-Services Program

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DR-660N
Telephone Payment Method Instructions
R. 11/12
Florida e-Services Program
1. Dial the Florida Department of Revenue’s
3b. If your user ID allows you to pay for multiple tax
payment system at 866-268-2937
types (i.e. sales tax and solid waste)
System:
“Please select from the following list for the
For initiating a payment, use your user ID and
remittance or tax type. You may enter your
passcode as shown on your GT-320108.
choice at any time followed by the pound
System:
“Welcome to the Florida Department of
key (#).”
Revenue's payment initiation system. To
sales tax – please enter 1
initiate your payment using our automated
solid waste – please enter 38
service, please press 1 and follow the
You enter:
_______________________________ #
prompts. If you have questions regarding
Selected tax code
your instructions or how to make a payment,
System:
“You are making a payment for <tax type
please hang up and call the State of Florida
entered by you>. If this is correct, press 1. If
help desk at 800-352-3671. To speak to
this is incorrect, press 2.”
a call center representative to initiate your
payment, have your valid assigned user ID
You enter:
1 if correct
and passcode ready, and press 2. If you are
2 if incorrect
calling from a rotary phone, please stay on
the line and the next available representative
4. Payment Type
will assist you.”
System:
“Please enter your payment type followed
1 to use the automated service
You enter:
by the pound key (#).”
2 to speak to a call center representative
Payment Types:
Automated Service Instructions (Touch Tone)
1 = Tax/Fee/Contributions/Receipts Payment
2 = Bill/Fees Payment
2. Login
3 = Audit Assessment Payment
System:
“Please enter your user ID followed by the
4 = Estimated, Installment, or Extension of Time Payment
pound key (#).”
5 = Additional Payment
You enter:
_______________________________ #
8 = Returned Item Replacement Payment
Your numeric user ID
System:
“Please enter your passcode followed by the
pound key (#).”
You enter:
_______________________________ #
Select from the list above
You enter:
_______________________________ #
System:
“You have entered the payment type
Your numeric passcode
<payment type description entered by you>.
System:
“Welcome to the Florida Department of
If this is correct, press 1. If this is incorrect,
Revenue’s automated payment system.
press 2.”
Please listen carefully as some options may
have changed. Enter a pound sign after each
1 if correct
You enter:
entry except when making a menu selection
2 if incorrect
or when asked to confirm an entry.”
Audit assessment payments require the entry of the
service notification number.
3a. If your user ID only allows you to pay for a single
tax type
System:
“Please enter your nine digit service
notification number followed by the pound
System:
“You are making a payment for <tax type
key (#).”
description>. If this is correct, press 1. To
select another user ID, press 2.”
You enter:
_______________________________ #
Example: 123456789
System:
“You are making a payment for <tax type
System:
“You have entered <service notification
entered by you>. If this is correct, press 1. If
this is incorrect, press 2.”
number entered by you>. If this is correct,
press 1. If this is incorrect, press 2.”
1 if correct
You enter:
1 if correct
You enter:
2 if incorrect
2 if incorrect

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