CEO P
R
P
ERFORMANCE
EVIEW
ROCESS
Boys & Girls Clubs of America (BGCA) has designed a performance management system. Key elements:
Hard and soft measures
Incorporation of organizational values
Compliance as an overarching requirement
Uniform performance standards specific for Club leaders, including:
Demonstration of Values
Organizational Performance Metrics (quantitative measures)
Leadership Effectiveness (practices and behaviors from feedback report)
Standards of Organizational Effectiveness (indicators of quality of operations)
Dual aspects:
Enhance focus of goal setting
Increase precision of performance evaluation
Simplicity in content and process
Promotes “dialogue” within the process (i.e., CEO, Board Chairman, Management and Youth
Development Professionals, Directors of Organizational Development)
To implement the performance management system, BGCA recommends the following process guidelines:
1. Annually, the CEO and Board Chairman/Executive Committee mutually determine:
Target areas for leadership development (Source: CEO Leadership Model).
Target areas for organization development/improvement (Source: Standards of Organizational
Effectiveness).
Establish key performance standards for organization performance, such as:
Average Daily Attendance
Growth in Income
Frequency of Visits
Growth in Registered Members
Membership Retention
Growth in Total Youth Served
Budget Management
Additional Measures (Organization specific)
Staff Retention
2. CEO and Board Chairman meet monthly to review progress on targets and metrics for agreed-
upon leadership and organization development/improvement target areas.
A balanced scorecard document should be developed to monitor progress.
3. At the end of the 12-month cycle, the CEO and Board Chairman/Executive Committee rate
performance using the CEO Performance Review document.
1) CEO completes self-assessment on performance measures and provides copy to Board Chairman.
2) Board Chairman seeks feedback from members of the Executive Committee on the performance
measures for the CEO.
3) Chief Executive Officer and Board Chairman meet to discuss the rating.
4) After agreement, the Board Chairman forwards the rating to the Executive Committee.
5) Immediately following the completion of the performance review process, the CEO and the
Board Chairman/Executive Committee mutually determining the new key performance standards
for the upcoming year.
CPO Annual Performance Review
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