Dd Form 2898 - Dod Senior Professional Pay And Performance Appraisal Page 9
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10DEPARTMENT OF DEFENSE SENIOR PROFESSIONAL PAY AND PERFORMANCE SYSTEM
(Continued)
Performance
Competencies/Performance Accomplishment
Element
Communication
Influencing/Negotiating - Consistent with Department and Component policies, persuades others; builds
consensus through give and take; gains cooperation from others to obtain information and accomplish goals;
facilitates "win-win" situations.
Interpersonal Skills - Considers and responds appropriately to the needs, feelings, and capabilities of
different people in different situations; is tactful, compassionate and sensitive, and treats others with respect.
Oral Communication - Makes clear and convincing oral presentations to individuals or groups; listens
effectively and clarifies information as needed; facilitates an open exchange of ideas and fosters an
atmosphere of open communication.
Political Savvy - Identifies the internal and external politics that impact the work of the organization.
Approaches each problem situation with a clear perception of organizational and political reality; recognizes
the impact of alternate courses of action.
Written Communication - Expresses facts and ideas in writing in a clear, convincing and organized manner.
Cooperation/
Flexibility - Is open to change and new information; adapts behavior and work methods in response to new
Teamwork
information, changing conditions, or unexpected obstacles. Adjusts rapidly to new situations warranting
attention and resolution.
Resilience - Deals effectively with pressure; maintains focus and intensity and remains optimistic and
persistent, even under adversity. Recovers quickly from setbacks. Effectively balances personal life and
work.
Conflict Management - Identifies and takes steps to prevent potential situations that could result in
unpleasant confrontations. Manages and resolves conflicts and disagreements in a positive and constructive
manner to minimize negative impact.
Team Building - Inspires, motivates and guides others toward goal accomplishment. Consistently develops
and sustains cooperative working relationships. Encourages and facilitates cooperation within the
organization and with customer groups; fosters commitment, team spirit, pride, and trust. Develops leadership
in others through coaching, mentoring, rewarding, and guiding employees.
Customer Care
Customer Service - Balancing interests of a variety of clients, readily readjusts priorities to respond to
(Mandatory
pressing and changing client demands. Anticipates and meets the needs of clients; achieves quality end
element)
products; is committed to continuous improvement of services.
Partnering - Develops networks and builds alliances, engages in cross-functional activities; collaborates
across boundaries, and finds common ground with a widening range of stakeholders. Utilizes contacts to build
and strengthen internal support bases.
Problem Solving/
Problem Solving - Identifies and analyzes problems; distinguishes between relevant and irrelevant information
Technical
to make logical decisions; provides solutions to individual and organizational problems.
Competence
Technical Credibility - Understands and appropriately applies procedures, requirements, regulations, and
(Mandatory
policies related to specialized expertise. Is able to make sound hiring and capital resource decisions and to
element)
address training and development needs. Understands linkages between administrative competencies and
mission needs.
Continual Learning - Grasps the essence of new information; masters new technical and business
knowledge; recognizes own strengths and weaknesses; pursues self-development; seeks feedback from
others and opportunities to master new knowledge.
Creativity and Innovation - Develops new insights into situations and applies innovative solutions to make
organizational improvements; creates a work environment that encourages creative thinking and innovation;
designs and implements new or cutting-edge programs.
DD FORM 2898, AUG 2009
Page 9 of 10 Pages
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Parent category: Business