Form Tlr 2 - Trustline Registry In-Home/license Exempt Child Care Provider Application
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4STATE OF CALIFORNIA-HEALTH AND HUMAN SERVICES AGENCY
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING
TRUSTLINE REGISTRY
“The California Registry of In-Home Child Care Providers”
WHAT IS THE TRUSTLINE REGISTRY?
TrustLine was created by the California Legislature to offer parents, employment agencies, child care resource
and referral programs, and child care providers access to a background check conducted by the California
Department of Social Services (CDSS). This includes checks of the California Criminal History System and Child
Abuse Central Index (CACI) at the California Department of Justice (DOJ) and a check of Federal Bureau of
Investigation (FBI) records. The TrustLine Registry is maintained by CDSS and may be checked through the
California Child Care Resource and Referral Network (CCCRRN) by calling 1-800-822-8490.
The CDSS, the CCCRRN, local child care resource and referral programs, parents and child care providers have
worked together to develop the TrustLine Registry. The TrustLine Registry is made up of child care providers
who have submitted an application to CDSS and their fingerprints to the Department of Justice background
clearance process. Individuals listed on TrustLine do not have 1) disqualifying criminal convictions listed on the
California Criminal History System; 2) substantiated reports of child abuse listed on the CACI; and 3)
disqualifying criminal convictions listed on the FBI Criminal History System. All reports of child abuse found in the
CACI will be confirmed with local child protective agencies before they are used to evaluate a TrustLine applicant.
TrustLine is for parents who use in-home and license exempt child care providers, employment agencies,
transport escort services, in-home educators and in-home counselors. An in-home child care provider provides
care in the child’s home (i.e., babysitters, nannies, au-pairs). A license exempt child care provider is an individual
who provides child care in his or her own home and is not required to be licensed by CDSS. An employment
agency (nanny agency) places individuals in home-based settings to care for children. A transport escort service
transports minors across state lines with permission from the minor’s parents, custodial parent or legal guardian.
In-home educators and counselors tutor or counsel children within the home.
HOW TRUSTLINE BENEFITS PARENTS
Parents know they must be very thorough when selecting someone to care for or transport their child. They
interview carefully, check references and evaluate the provider’s character using their own good judgment. The
TrustLine Registry gives parents one more tool to use when it comes time to choose a child care provider.
Parents can call the CCCRRN at 1-800-822-8490 between the hours of 9:00 a.m. and 5:00 p.m. Monday through
Friday to determine if the child care provider he or she is considering has registered with TrustLine. If the
individual has not yet registered, information on how a provider can apply to TrustLine will be provided.
HOW TRUSTLINE BENEFITS PROVIDERS
When you interview with parents to become a caregiver for their children, you answer questions and supply
references. By being listed on the TrustLine Registry you offer added reassurance and demonstrate to parents
that you are serious about your profession as a child care provider. Once you are registered, failure to notify the
TrustLine Registry Program of a change of mailing address within 10 days will result in your name being removed
from the Registry.
If no disqualifying criminal convictions are found on the California Criminal History System, and no reports of
substantiated child abuse are found on the Child Abuse Central Index, your name will be placed on the TrustLine
Registry pending the FBI check. If you are not listed on the TrustLine Registry because of a disqualifying
conviction or a substantiated child abuse report, the CDSS offers an appeal process to allow you to demonstrate
your good character. If the appeal is decided in your favor, you will be placed on the TrustLine Registry.
Page 1 of 4
TLR 2 (12/15)
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