Position Description Template - Administrative Assistant

GIRL SCOUT COUNCIL OF THE NATION'S CAPITAL

POSITION DESCRIPTION

Administrative Assistant, Membership

POSITION:

Area Membership Manager

REPORTS TO:

PRIMARY AREAS OF WORK:

The Administrative Assistant (AA) serves as a primary point of contact for current and prospective

members of the organization, responding thoroughly to questions and concerns with

professional courtesy. The incumbent performs administrative tasks; provides support to Area

Membership Manager and Membership Specialists; and maintains an organized and efficient

office.

SPECIFIC DUTIES:

Membership AAs are the frontline of all our communication opportunities with current and

potential members. In order to provide a robust member experience they will use Member

Engagement and SalesForce to:

 Communicate with and support adults with stoppages during onboarding and registration

processes primarily through phone and e-mail.

 Maintain Troop and Volunteer catalogs for area and assist in the successful placement of

girls and volunteers in troops.

 Communicate and support Membership Specialists by providing status reports of potential

members who are delayed in registering.

 Process volunteer applications, background checks, update the Volunteer Service Unit

Roster, financial aid, and bank letters

 Record and follow up on all tasks referred to other staff members and departments to

ensure timely and correct resolution.

 Work interdepartmentally to ensure effective resolution of girl and adult registration

stoppage.

 Maintain continuing communication with staff and volunteers in assigned area to assure that

troop and volunteer catalogues reflect current opportunities for prospective members.

 Use discretion and maintain confidentiality of girl and adult personal information.

 Responsible for researching information, extracting data from databases and

manipulating data using Microsoft Excel for creating and preparing membership reports

for Area Membership Manager and team.

 Screens incoming correspondence and phone calls to determine appropriate action or

referral when necessary.

 Answers phone calls and emails from current and prospective members professionally

and thoroughly within an established timeframe.

 Provide administrative support to the Membership team to include, but not limited to,

meeting assistance/set up, the preparation of reports, emails, letters, recruitment

July 2015

Position Description Template - Administrative Assistant - Membership