Resume & Cover Letter Guide Page 2


Shawna Social Work
123 Employment Avenue, Kutztown, PA 19530, 555‐555‐5555
A full‐time position in a human services agency with a focus on case management.
B.S.W. Kutztown University of Pennsylvania
Kutztown, PA
Major: Social Work, Minor: Women’s Studies
Dec 20xx
GPA: 3.50
Related Courses: Social Welfare Policy, Social Work Practice with Groups and Families,
Social Work and Substance Abuse, Child Welfare and Social Work Practice, Case Management
“Stepping Stones” Program, Person Directed Supports Inc.
Allentown, PA
Mental Health & Wellness Intern
Summer 20xx
Assisted adults with physical and intellectual disabilities in skill building exercises and activities
Aided clients in forming and completing daily goals
Documented client progress and communicated concerns during bi‐weekly staff meetings
Observed and co‐facilitated groups focusing on emotion regulation and coping skills
Berks Women in Crisis (BWIC)
Reading, PA
Volunteer Hotline Counselor Sept 20xx‐Aug 20xx
Completed an 11‐week intensive training program focusing on con identiality and counseling techniques
Assessed for suicidal ideation during client crisis calls
Recorded and maintained con idential client logs
Provided short‐term emotional support and service referral information
Utilized active listening skills to best understand and serve client needs
May 20xx
Observed daily functions of hotline counselors including advocacy efforts and training activites
Presidential Ambassador Student Engagement Chair, Kutztown University Spring 20xx‐Present
Coordinate networking events with KU Alumni Engagement Of ice to connect current students and alumni
Create and advertise alumni mentorship program through use of targeted emails and Alumni LinkedIn page
Monitored and maintained social media sites including Facebook, LinkedIn & Twitter
Presidential Ambassador, Kutztown University
Fall 20xx‐Present
Work directly with President’s Of ice to promote student‐alumni connection events such as career
networking nights, homecoming festivities, and alumni dinners
Volunteer, Special Olympics, Kutztown University Spring 20xx, Spring 20xx
Big Brothers Big Sisters Coordinator, Kutztown University Community Outreach Center Fall 20xx‐Fall 20xx
Organized group museum, park and zoo ield trips with Reading agency
Communicated with agency staff and volunteers to ensure proper execution of programs for children ages 6‐18
Clothing Inc.
Kutztown, PA
Sales Associate
Aug 20xx‐Present
Provide excellent customer service, handle cash and credit transactions
Dean’s List Fall 20xx, Spring 20xx, Fall 20xx
Berks Women in Crisis Volunteer of the Month
Oct 20xx
Career Success Certi icate, Kutztown University Career Development Center
Spring 20xx
Career Exploration Certi icate, Kutztown University Career Development Center
Fall 20xx


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