A3 Problem Solving Template
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1Reference #:
Process owner:
Leader/facilitator:
Note taker:
Revision #:
Date:
P
A3 Problem Solving
r
o
Title
Scope
(Location, area, line, department, boundaries, etc.)
b
l
Process Name
Process Map Exist?
Start Date
Estimated Completion Date
e
m
Problem Description
Problem Category
(Initial condition)
Quality
Waste and efficiency
D
Cost
Health and safety
e
Delivery
Customer satisfaction
f
Moral
Other
i
n
Goal
Expected Benefits
(Target condition)
(Hard savings and soft savings)
i
t
i
o
n
Key Metrics
(Include baseline and improvement goals)
Additional documents can be attached to this form including before photos, drawings and a more detailed cost benefit analysis.
Attachments?
C
Cause and Effect
5 Whys
(Brainstorming - Prioritize the causes)
(Brainstorming - Ask, why did this occur?)
a
Why 1
u
Why 2
s
Why 3
e
Why 4
A
Why 5
n
[
]
Cause Analysis Summary
(Prioritize in order of importance - % Contribution)
a
l
y
s
i
s
Will addressing this cause(s) solve the problem permanently?
Additional documents can be attached to this form including a more in-depth root cause analysis and the prioritization method used.
Attachments?
C
Proceed with solving the problem?
List of Countermeasures and Quick Wins
(Brainstorming - Relate to the root causes)
o
Decision and Agreements
Priority
Ease
Cost
Impact
Score
(Explain the reasoning behind the decision)
u
n
t
e
Solution Description
r
m
e
a
s
Team Members
u
Name
Role
Name
Role
r
e
s
Implementation Plan
(Implement countermeasures)
Activity
Who?
Start Date
Due To
Status
Additional documents can be attached to this form including a more detailed implementation plan.
Attachments?
R
Improvement implemented?
Results verified?
Key Metrics
e
Target achieved?
Can the solution be deployed?
Metric
Baseline
Goal
Current
Variance %
s
Result Summary
(Including benefits obtained)
u
l
t
s
Verification Comments
Follow-up Actions
(Assess countermeasures)
(sustaining actions to be taken - actions for establishing controls)
What?
Who?
When?
Status
Controls Required
(SOP, training, audits, SPC charts, visual controls, mistake proofing, PM, etc.)
Additional documents can be attached to this form including the after photos and the effect confirmation.
Attachments?
Signatures:
Leader:
Analyst:
Process Owner:
Closing Date:
Continuous Improvement Toolkit .
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