Customer Satisfaction Form - Devon County Council
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1Customer satisfaction
We would like your views on how we dealt with your recent
complaint about……………………………………………………
and how we can improve our procedure.
If you are willing to help us, please complete this form and
return it in the attached SAE.
Ref no ………………………
What were the best and worst things about how we dealt with your complaint? (Please tick
as many boxes as apply)
Best things
Worst things
The outcome or result
The outcome or result
Apology
No apology
Quick reply
Late reply
Clear reply
Unclear reply
Fair reply
Unfair reply
We listened
We didn’t listen
Helpful staff
Unhelpful staff
Other (please tell us)
Other (please tell us)
…………………………………………………………………………………………………………….
How satisfied are you with the way we handled your complaint and with the result of your
complaint (i.e. what we did or the explanation we offered)? Please tick one box for handling
only and one box for outcome only.
Handling
Outcome
Very satisfied
Satisfied
Dissatisfied
Very dissatisfied
No opinion
Do you have any suggestions on how we can improve our complaint procedure?
……………………………………………………………………………………………………………
……………………………………………………………………………………………………………
……………………………………………………………………………………………………………
How did you find out about how to make a complaint to us? (Please tick one box only)
Member of staff
Member of Parliament
Customer Feedback Leaflet
Local Government Ombudsman
Citizens Advice Bureau
Phone book
Local Service Point
Website
Councillor
Other (please tell us)
…………………………………………………………………………………………………………….
Thank you for taking the time to give us your feedback
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Parent category: Life