Member Services Representative Job Description Templates printable pdf download

MEMBER SERVICES REPRESENTATIVE I

Talquin Electric Cooperative, Inc. is seeking qualified candidates for the position of Member

Services Representative I at one of Talquin’s offices. The requirements for this position are as

follows: Education and communication skills must be sufficient to enable individual to

satisfactorily understand and carry out job requirements and responsibilities in an acceptable

manner. A high school diploma or its equivalent is required. Must have one year of general office

experience including the handling and accounting of funds. Must be able to deliver accurate work

products. Demonstrated clerical ability in other positions may be recognized in lieu of the

specific requirements above.

Possess and demonstrate the ability to meet the public in a professional and tactful manner at all

times. Must be able to thoroughly understand and carry out the policies and procedures relating

to the day-today operation of the area office in a conscientious and effective manner. Must

project an attitude which is service oriented and maintain a professional appearance.

Must be able to pass Cooperative physical examination as well as pre-employment drug screen

and background check. Must live at a primary residence located within a 30 minute drive, as

determined solely by management, of any Talquin Electric office facility. Requires the ability to

be responsive and persuasive at all levels of the organization and ability to handle employee and

member issues in a confidential and tactful manner.

RESPONSIBILITIES:

Any particular skills possessed should be used, if applicable, in rendering good service to

the members and employees of the Cooperative.

Understand and effectively communicate all Cooperative policies and procedures

concerning fees, deposits, service charges, billing and collection charges.

Receive and relay incoming phone calls with detailed knowledge of the correct section to

refer the call to.

Type correspondence, forms and reports with accuracy as required.

Complete and process daily time sheets.

Maintain files and records in an organized manner.

Draft routine correspondence correctly.

Prepare operational reports as required.

Receive and process insurance claims in a timely manner.

Receive and handle payments from members accurately and in a courteous manner.

Member Services Representative Job Description Templates