Apology For Employee Behavior


To: {Name}
{City, State, Zip}
Dear {Recipient},
Thank you for your feedback. I would like to extend my apologies for the way that
you were treated in our {location} store on {date}.
I was sorry to hear about the behavior of {Employee Name}. Let me assure you
that {he/she} has been relieved of {his/her} duties and position within this
company. We strive for excellent customer service and I would like to assure you
that this sort of incident will not happen again.
We value your continued patronage and would like to extend to you a {gift card,
promotional item, etc.} in compensation for the negative encounter you
Thank you,


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Parent category: Business