Evaluation Plan Template Page 6
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9Program Benchmarks or Targets
Program benchmarks or targets are what would be considered to be “reasonable expectations” for the program. In
thinking about the program benchmarks, it is important to think about what “success” means. How do you measure
success? What does it mean if the program is successful or effective? The standards that programs set for
themselves are used as the benchmark against which you will evaluate your program’s performance.
The table below demonstrates how a program’s evaluation questions align with its indicators and benchmarks:
Evaluation Question
Indicators
Program Benchmarks
Has appropriate staff been
Number of qualified (bilingual/bi-
A minimum of four LHAs of different gender on staff that
recruited?
cultural) staff
speak Spanish and are familiar with the Salvadoran culture
Has the staff been trained
Staff receive appropriate/adequate
100% of staff are trained
appropriately?
training in motivational interviewing
Have more people received
# persons treated by clinic
A 5% increase each month of program operations has in the
appropriate treatment?
number of Spanish speaking patients
Clinical treatment standards are in place
Clinical standards met 100% of the time
Signs, forms available in Spanish
Clerks/staff know to access translators
100% of educational materials, signs, and forms available in
Patient’s trust program staff
Spanish
100% of staff knows how to access and use translators
90% of patients report they believe what their provider tells
them trust their provider’s recommendations.
Are patients adhering to treatment? Attendance at clinic visits
100% of patients who miss an appointment are immediately
rescheduled and keep appointment; no one is lost to care
IV. DATA COLLECTION
Your evaluation plan should explain what data will be collected, how the data will be collected (methods, tools),
who will collect the data, and the time line for collecting data. Consider:
What methods will be used to collect the data?
How often will data be collected?
Who is responsible for collecting the data?
How will you handle and store the data?
Tools are the documents or strategies that you will use to collect the data you need, such as surveys, focus groups,
participant observation, etc. When choosing tools:
Collect the information you need in the most straightforward way possible
Collect only the information you need
Use tools that are easy to understand, administer and use, and do not place undue burdens on staff or
patients
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Strategy.
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Capacity.
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Sustainability.
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