Customer Rma Request Form printable pdf download

T. S. MicroTech, Inc.

17109 Gale Ave. City of Industry, CA 91745 Tel: (626)839-8998 Fax: (626)839-8516

Customer RMA Request Form

Company:

Contact:

Tel:

Fax:

Address:

Type of return

Warranty Repair

Out of Warranty Repair

Replacement

Credit

Qty

Product

Serial Number

Invoice#/Date

Reason

1. If the RMA form is INCOMPLETE or does not have payment information for an out-of-warranty

unit, the product will be refused and returned at the customer’s expense.

2. Please submit a copy of the original invoice with the request to avoid delay. TSM will not process any return

without RMA #. RMA numbers expire in 7 days from RMA issue date.

3. Ship product’s freight and insurance pre-paid. COD shipments are not accepted. Returned shipments will be

shipped freight free via ground delivery.

4. DOA products will be replaced to customer only during DOA period. (DOA – 3days)

5. No refund on opened software, CPU, Memory, disk drives, printer, scanner, monitor and special order items,

exchange only. Warranty: Parts – 1year, CPU & Memory – 21days, Labor – 1 year. TSM Systems –

1year:(warranty will be voided if warranty sticker removed from systems)

6. 25% restocking fee after purchase and within 30 days. No refund or credit after 30 days.

7. To avoid additional restocking fees, return products complete, in original boxes and packing material, with all parts,

accessories, and manuals. Please double-box to avoid damage during shipping. We reserve the right to refuse to

accept products that are damaged, or show signs of wear or heavy usage.

***Please call your sales Rep. for Extend Warranty Program******

Out of Warranty Uint(S)

Labor: @ $65 x _____ hour(S) Parts: $______________________ Shipping: $__________

Total: $__________

System Warranty: From ___________ To ___________

$____________

Method of Payment:

Credit Card (Visa, M/C, A/E)

Cash

COD cashier check

Credit Card Number:

_______________________________________

Exp Date: _____________________

Bill Address: ___________________________________________________________________________________

Signature: _____________________________

RMA #:

ISSUED DATE:

ISSUED BY:

Customer Rma Request Form

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