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Compliance Enforcement Division
555 Wright Way
Carson City, Nevada 89711
(775) 684 – 4690
“WHAT YOU SHOULD KNOW, BEFORE FILING A COMPLAINT”
How to File a Complaint
To file a complaint with the Department you must complete a CED 20 Complaint Form and return it to the Department’s
Compliance Enforcement Division (CED). Forms may be obtained at a CED office or on the Department website.
Investigations Typically Conducted by the Department
Dealer failed to issue Dealer Report of Sale (DRS)
Counterfeit, fraudulent or forged DMV documents
Dealer failed to submit title documentation or fees
Odometer fraud
Dealer failed to issue emission control certificate
Violations of sales, financing or leasing laws
Dealer failed to inspect drive train when required
Unlicensed dealer, lessor, driving school, etc.
Dealer fraud and misrepresentations
Common Outcomes of Investigations
Licensees often volunteer to resolve complaints once contacted by a CED investigator. However, if violations of law are
suspected, CED will take the appropriate criminal or administrative actions in accordance with Nevada law. Should that
occur, you may be asked to testify in a court of law or administrative hearing.
Alternatives
Surety Bonds You may be able to file a claim against a licensee’s surety bond. CED can provide you with more
information as what a licensee’s bond covers and to make a claim.
Civil Action You may be able to seek remedy through the courts by contacting an attorney or legal aid group. Small
claims are limited to $5,000 or less. The Department cannot give legal advice nor recommend an attorney.
Complaints may also be filed with:
Nevada Department of Business and Industry, Consumer Affairs Division (garage repair disputes)
Nevada Transportation Services Authority (Towing Complaints)
Better Business Bureau
Chamber of Commerce
The Compliance Enforcement Division does not:
Investigate complaints against towing or impound services or insurance disputes.
Investigate all complaints received. Complaints are assigned based on the Division’s legal jurisdiction, case priorities,
severity of allegations, history of similar allegations and available personnel.
Help you get a refund or cancel a sale. The Department does not have the authority to represent private citizens seeking
a return of money or personal property as part of a dispute or complaint. (See alternatives above.)
Intervene in most disputes involving a vehicle sales contract or repair dispute. The Department will not attempt to change
the terms of a valid sales contract, lease or warranty. Complaints involving repairs should be filed with the Department of
Business and Industry, Consumer Affairs Division.
Investigate most private party sales. Sales which do not involve a “Division Licensee” or “Employee” will not be
investigated unless document fraud or forgery is involved or the Division believes one of the parties should be licensed.
CD02 (10/2007)

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