Fillable Per Device Maintenance Contract printable pdf download

Per Device Maintenance Contract

This agreement executed on the _____ day of __________________, 20___, by and between ___________________________, an

Authorized Company Official referred to as customer in this agreement, and The Computer Store, requires The Computer Store to

work for the Customer under the Terms and Conditions hereby agreed to by the parties:

Terms and Conditions

Purpose.

This document governs the maintenance of the customer’s network which includes _______ servers & _______devices. The

service provider for this service agreement is The Computer Store.

Definitions.

A. Desktop Computer: The workstation, monitor, keyboard, speakers and mouse.

B. Onsite: The specific location at which the covered systems are installed.

C. Emergency Maintenance: Unscheduled equipment maintenance that is requested immediately after the equipment

experiences a malfunction without a 24 hour notice. This is not covered under this contract.

D. Device: Examples of devices included but not limited to, Desktop Computers, Laptops, Tablets, Printers, Routers,

Modems, Managed Switches, Scanners, and Fax Machines

E. Server: A computer that acts as a central location for files or programs and/or acts as a terminal.

Agreement Duration and Cost.

A. This Agreement shall terminate 1 year after agreement date. The cost for this Service Agreement is calculated as follows

$100 a month per server and $20 month per device, paid in full for the year to be serviced under this contract.

b. Emergency Service with less than 24 hour notice is charged at $120 per hour and $30 every 15 minutes thereafter.

B. Setup fee to configure network is $50 per computer, this is a one-time fee to bring the network to a maintainable state.

This state is what will be maintained. Additional computers or programs that need to be installed will be charged $80

per hour to setup and thereafter maintained under this contract if added.

Computer Store Responsibilities.

A. Extent of Coverage: This service agreement is structured to support servers, desktops, laptops, tablets, printers, and a

single internet connection serviced under this contract. This contract is intended to maintain the existing network and

does not include upgrading, adding, or replacing any devices. Hardware and materials necessary for repairs are not

included in this service contract, and will be billed separately to the Customer. Labor covered by this agreement

includes all efforts required to correct equipment malfunctions that are due to software and configuration issues. Service

will be rendered remotely or onsite unless it becomes necessary to remove the equipment or a portion thereof to the

Computer Store facility to complete the repair. In case of a hardware malfunction cost of repair will be estimated before

servicing and will be billed when repair is completed.

Remote Support: Unlimited remote support is included for devices included in this contract. This service must be scheduled

with The Computer Store. The Computer Store is not required to render immediate service and this service may be scheduled

Per Device Maintenance Contract