Sample Letter on How to Reply to a Complaint Letter
Thank you for your email.
Firstly we would like to apologize for the inconvenience and disappointment that you
experienced in dealing with our ________recently. We assure you that your complaint
and feedback will give the opportunity to remedy any problem that may exist and help to
improve our service further. We also note your feedback on availability of information
regarding our products and services as well as the service levels.
In order for us to escalate your feedback and complaint to the branch concerned, we
would appreciate if you could provide us your _______________.
Once again, please accept our sincere apologies and we look forward to serve you.
Should you require any further assistance, you are welcome to contact our __________.
We refer to your complaint letter dated ________and follow up by calling your
handphone on the same day I received the email from _______ and answered by your
The Bank has investigated to your complaint and would like to inform you that there is a
miscommunication between you and our staff.
We would like to extend our apologies for the inconvenience caused and assure you that
we have taken the necessary steps to remedy the situations.
Should you need any further clarification, please do not hesitate to contact us.
Compiled by: Sue Boey