Return Merchandise Authorization (RMA) Request Form
Please call 800‐783‐8105 option 1 to speak with an experienced member of our technical service team; many
problems can be troubleshot simply over the telephone.
If your product is out of warranty, a Purchase Order or Credit Card is required to proceed with service.
HCI will contact you with an estimate for repairs. Any products left over 30 days without approval will be returned
“as is” at customer expense.
Did you Contact Tech Support? YES NO Technician: _______________
RMA Request Date: ________________
BILL TO:
RETURN/SHIP TO:
Name:
Name:
Phone #:
Phone #:
Name of Facility:
Name of Facility:
E‐mail (to send RMA):
E‐mail:
Address:
Address:
City/State/Zip:
City/ State/Zip:
Attn:
Attn:
Accounts Payable
Email/Phone:
Name:
QTY
HCI MODEL # SERIAL #
ISSUE
For out‐of‐warranty products, the following additional information is needed
Purchase Order#
If paying by credit card, please complete HCI’s credit card authorization form.
E‐mail RMA form to myrajimison@hci‐tv.com or fax to 513‐271‐8108
To be completed by HCI
Warranty date:
RMA #
INV #
COMMENTS
113 Commerce Drive, Loveland, OH 45140