Mercy Animal Hospital Job Description Head Technician printable pdf download

MERCY ANIMAL HOSPITAL JOB DESCRIPTION

Head Technician

REPORTS TO:

Practice Owners or Hospital Manager

Summary: The Head Technician at Mercy Animal Hospital will direct, plan, coordinate and perform a variety

of duties concerned with animal health and client education in support of the Practice Owners to assure

quality care for our patients and promote greater efficiency by assuming technical and administrative work

and managing details. This position will supervise a team of technicians, assistants, and volunteers.

Education/Experience Requirements:

High School diploma required. Bachelor's degree from accredited college or university preferred but not

required; or two-three years related experience as a technician in a leadership/management role and/or

training; or equivalent combination of education and experience. Must demonstrate desire to continue

learning in veterinary medicine, care and office skills. Proficiency with the Internet, Microsoft Office, Adobe,

and AVImark preferred. Certification is not a requirement.

Required Personal Skills:

Ability to demonstrate mastery of all routine technician skills such as:



Client Communication/Education



Animal Handling/Catheter Placement/Injections



Assist Veterinarians/Exam Room Protocol



Laboratory/Digital Radiography/Ultrasound/Laser Therapy Procedures



Medication Preparation



Surgical Assistance/Hospitalized Patient Care



Safety Protocols and Cleaning Standards

Ability to write routine reports and correspondence. Ability to read and interpret documents such as patient

charts, vaccine histories, medical labels, safety rules, operating and maintenance instructions, and

procedure manuals. Ability to speak effectively before small groups of customers or employees of the

hospital. Ability to graciously deal with client complaints and billing questions. Ability to successfully

communicate with diverse personality types. Ability to quickly grasp and master technological advancements

in computer performance/electronic methods of veterinary care and practice.

Major Duties



Lead a team of 2-4 technicians in their performance of a variety of technical and client education

duties that facilitate the work of the veterinarians.



Oversee assistants, upstairs kennel attendants and volunteers.



Exhibit a technical knowledge of medications/diets/products sold, especially nutritional products and

demonstrate salesmanship abilities. Explain and educate clients on the products and answer

questions concerning products.



Answer calls relating to pet care as directed from the front office. Educate clients and technical staff

regarding policies where required.



Knowledge regarding related federal and state animal health laws and regulations including OSHA.

Ensure that the hospital and its employees are in compliance with regulations. Inform the Hospital

Manager of any regulatory issues.



Oversee auditing of charts for completeness and accuracy of information. Refer charts to the

Hospital Manager for questions concerning charges and to the appropriate veterinarian for questions

concerning treatment. Liaise with office manager to ensure front office staff are building charts

appropriately and completely.



Develop and oversee completion of daily checklists and weekly maintenance

logs.

Mercy Animal Hospital Job Description Head Technician

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