Warranty Evaluation Form
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arranty
valuation
orm
96 Northstar Lane • Bozeman, MT 59718
(855) 585-3040 •
Customer Information
To Return a Product for Warranty Evaluation:
_______________________________________________
NAME
Please clean and repackage your return carefully.
Fill out this warranty evaluation form and include
_____________________________________________
ADDRESS
it with your product. Choose the shipper of your
_____________________
______
__________
choice and return to the address above. Insure
CITY
STATE
ZIP
the package and keep the receipt until your order
(______)_________________________________
has been processed. Sorry, but we can not accept
DAYTIME PHONE
COD returns. We will process your evaluation and
________________________________________
notify you with options as soon as possible.
E-MAIL ADDRESS
BRIEFLY EXPLAIN THE REASON FOR YOUR RETURN
PRODUCT NAME __________________________________________________________ SIZE __________________
PRODUCT IS UNDER WARRANTY - Kenetrek will repair your product at our expense or exchange for a
replacement item if a repair is not possible.
Repair
Replace
Warranty Code _______
HEAT DAMAGE - NOT WARRANTIED - Boots can be damaged from heat. This is usually caused by being
too close to campfires or woodstoves. Heat damage is evident when the softer EVA layer of the outsole
shrinks to a smaller size than the outsole. Also the toe box of the boots can shrink when exposed to excessive
heat evidenced by wrinkles in the toe counter inside the boot. Most times we can repair the boots to their
original shape for a service fee of $50. We will notify the customer prior to repairing boots.
USE OF OIL ON BOOTS - NOT WARRANTIED - We recommend treating the leather in your boots with
Kenetrek Boot Wax. Other brands of boot dressing contain heavy oils or animal fats that will delaminate
the glue bond of the rubber rands potentially ruining your boots. Examples of damaging boot dressings are
Obenhauf’s, MT Pitch Blend, Hubbard’s Shoe Grease, and bear grease. We will notify customers if their
boots can not be repaired.
NORMAL WEAR AND TEAR - NOT WARRANTIED - We produce Kenetrek Boots with the finest quality
components and materials available. Many of our customers are the hardest boot users on the planet.
Although our boots are designed for comfort and durability, they do eventually wear out. Most times, we
can rebuild the boots with new outsoles, insoles, and laces to almost like new condition. The cost of a full
refurbishment is far less than a new pair of boots. We will notify the customer prior to repairing boots.
WARRANTY EVALUATION COMMENTS
Kenetrek Product Warranty
Our products are warrantied to be free of manufacturing defects.
If any Kenetrek product fails due to defective materials or poor
workmanship within 12 months from the date of purchase and before the soles are worn 75%, they will be repaired or replaced by Kenetrek.
Damages cause by improper care, alterations, accidents, or natural wear and tear are not covered. Send your defective or damaged products to
Kenetrek for evaluation. If Kenetrek deems your product defective we will repair or replace it at our expense.
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