Client Satisfaction Survey

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CLIENT SATISFACTION SURVEY
Blount Specialty Pharmacy is fully committed to providing unsurpassed levels of service and superior patient care to achieve
optimal therapy outcomes. Meeting and/or surpassing expectations of the health care providers, such as BCBS, with whom we
partner to provide patient benefits is crucial in achieving our goals. Your feedback is invaluable in measuring our
performance. If you could please take a moment to complete the following survey, your assessment will help up further
improve all aspects of our service. Thank-you!
1.) The overall prescription fill rate by Blount Discount Pharmacy and its subsidiaries have met or
exceeded the program requirements of the plan. Please indicate a rating:
1
2
3
4
5
Not at all
Below
At
Exceeds
Superior
Expectations
Expectations Expectations Performance
2.) Blount Discount Pharmacy and its subsidiaries have fully executed all elements of the carriers
designated enrollment form prior to providing covered services for the patient.
1
2
3
4
5
Not at all
Below
At
Exceeds
Superior
Expectations Expectations Expectations Performance
3.) Blount Discount Pharmacy and its subsidiaries have maintained sufficient facilities and personnel to
provide covered services to participants in a timely and appropriate manner.
1
2
3
4
5
Not at all
Below
At
Exceeds
Superior
Expectations Expectations Expectations Performance
4.) All pharmacy staff at Blount Discount Pharmacy and its subsidiaries have met or exceeded the
education requirements of the plan.
1
2
3
4
5
Not at all
Below
At
Exceeds
Superior
Expectations Expectations Expectations Performance
5.) Blount Discount Pharmacy and its subsidiaries have demonstrated adherence to HIPPA regulations
and the maintenance of confidentiality of patient information.
1
2
3
4
5
Not at all
Below
At
Exceeds
Superior
Expectations Expectations
Expectations Performance

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