Customer Satisfaction Survey
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3Customer Satisfaction Survey
1. Overall, how satisfied are you with the services that were provided to you by our
company?
Very Satisfied
_____
Satisfied
_____
Neutral
_____
Dissatisfied
_____
Very Dissatisfied
_____
Not Applicable
_____
2. How satisfied are you with the quality of customer service that you received?
Very Satisfied
_____
Satisfied
_____
Neutral
_____
Dissatisfied
_____
Very Dissatisfied
_____
Not Applicable
_____
3. How satisfied are you with the timeliness of the assistance or the information that
you received from one of our representatives?
Very Satisfied
_____
Satisfied
_____
Neutral
_____
Dissatisfied
_____
Very Dissatisfied
_____
Not Applicable
_____
4. How satisfied are you with the overall knowledge of the representative that you worked
with?
Very Satisfied
_____
Satisfied
_____
Neutral
_____
Dissatisfied
_____
Very Dissatisfied
_____
Not Applicable
_____
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Parent category: Life