Job Description Teller printable pdf download

JOB DESCRIPTION

TELLER

Basic Functions

(Paying & Receiving)

A. Accept customer deposits

B. Cash checks and savings withdrawals

C. Accept loan payments

D. Maintain cash drawer and coin vault

E. Buy and sell money to and from the vault

F. Answer customer inquiries on accounts

G. Sell Cashier's Checks

H. Redeem savings bonds

I. Handle all functions related to cash

J. Remit M/C-Visa cash advances daily

(Commercial)

All paying and receiving teller functions

Buy and sell money to and from the vault and other tellers

Responsible for coin to be sold to the Federal Reserve Bank

Roll coin for use of all tellers at NBT

II.

Organizational Setting

There are two part-time and one full time paying and receiving tellers and two full time

commercial tellers. From time to time one or more part-time tellers may be used instead of a

full-time teller. All tellers report to the Branch Manager.

III.

General Requirements

This position requires regular attendance of five days per week and Saturday rotation.

Workweek consists of an average 40 hours per week and four hours on Saturday on a

rotational basis. This position requires flexibility in schedule to ensure adequate level of

service to customers. (i.e. vacations, employee illness, etc.) Occasional overtime may be

required. Attendance and punctuality are essential. Must be able to communicate with both

customers and fellow employees in person and on the telephone. This position requires the

ability to read and write in English clearly enough to communicate and interact with

customers and Bank staff.

IV.

Behavior Requirements

People skills are used to get along with co-workers and customers. Diplomacy and tact are

required to resolve different situations and problems that arise. Must be able to function with

high stress levels and remain calm. When working in the lobby must look up at customers

entering the lobby and greet them promptly. When working in the drive-in must greet

customers promptly. Customers should be greeted by name whenever possible regardless of

teller location. Tellers should smile and develop a good banking relationship with all

customers.

Must be able to work as part of a "TEAM" and develop good working

relationships with other NBT employees.

Job Description Teller

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