Service Level Agreement printable pdf download

SERVICE LEVEL AGREEMENT

M/s.____________________ a company incorporated and having its registered office at

___________________________________________,

hereinafter

called

“______”,

which

expression shall, unless it be repugnant to the subject or context thereof, include its successors

and assign, of the One Part.

AND

Rajasthan Electronics & Instruments Limited, a company incorporated under the Companies Act,

1956 and having its office at 2, Kanakpura Industrial Area, Jaipur - 302012, and it registered

office at 2, Kanakpura Industrial Area, Jaipur - 302012, hereinafter called “REIL”, which

expression shall, unless it be repugnant to the subject or context thereof, include its successors

and assigns, of the Other Part.

(The _______ and REIL are hereinafter collectively referred to as the “Parties” and individually

as the “Party”)

WHEREAS :

The aim of this agreement is to provide a basis for close co-operation between REIL and

____________, for maintenance services of the item_____________ to be provided by _____

to REIL, thereby ensuring a timely and efficient service support available to REIL.

This agreement is contingent upon each party knowing and fulfilling their responsibilities

and generating an environment conducive to the achievement and maintenance of targeted

service levels.

Objectives of Service Level Agreements

1. To create an environment which is conducive to a co-operative relationship between

________ and REIL to ensure the effective support

2. To document the responsibilities of both the parties taking part in the Agreement

3. To ensure that REIL is provided a robust service with the full support of _______.

4. To define in detail the service to be delivered by ______ and the level of service

which can be expected by REIL, thereby reducing the risk of misunderstandings

5. To institute a formal system of objective service level monitoring ensuring that

reviews of the agreement are based on factual data

6. To provide a common understanding of service requirements/capabilities and of the

principles involved in the measurement of service levels

7. To define the commercials of the agreement

Service Level Agreement