Sample Business Letters Template

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Business Communication
Document Formatting
Letters vs. Memos
The letter format is used when the receiver(s) of the correspondence is outside of your company
or organization. The memo format is used when the receiver(s) of the correspondence is a
member of the company or organization you work for (inter-office correspondence).
Formatting Letters
Letter Types
Personal Business Letters – letters written to a business or organization on behalf of
YOURSELF. Example: You write a letter of complaint to Dave Smith at the Pepsi
Company because you found a mouse tail in the bottom of a can of soda you were
drinking.
Business Letters – letters written by a business/organization to another
business/organization or an individual on behalf of the BUSINESS/ORGANIZATION.
Example: Dave Smith at Pepsi writes a letter of apology to you based on your letter of
complaint. Dave, although writing the letter, is really expressing the opinion of the
company he works for.
Alignment Formats
Block Format – All lines in the letter align at the left margin.
Modified-Block Format – All lines except the date, closing, and signature block align at
the left margin. The date, closing, and signature block BEGIN at the center of the page.
With Indented Paragraphs – Either of the above formats may also include indented
paragraphs.
Punctuation Formats
Open Punctuation – NO punctuation following the salutation or closing.
Mixed/Standard Punctuation – A colon follows the salutation, a comma follows the
closing.
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