Corporate Communications Executive And Customer Service Sample Cover Letter
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1JOHN H. SMITH
info@greatresumesfast.com| P. O. Box 1673| Callahan, FL 32011| 800.991.5187
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ORPORATE
OMMUNICATIONS
XECUTIVE
USTOMER
ERVI CE
USINESS
PER ATIONS
Innate problem solver, marketer, relationship master, strategic visionary, PowerPoint specialist, and strong communicator
Master of Business Administration from Columbia University School of Business and Change Management, 2008
Bachelor of Science, Economics and Business Management from Syracuse University, 2000
Fluently Bilingual, Six Sigma Black Belt, CitiStocks, Technical & Financial Guru who is open to relocation.
Recognized for the ability to foster a collaborative, team-oriented approach to problem solving.
May 10, 2012
Macy's
RE:
Call Center Manager
Dear Name of Contact (if no name, take this area out),
Throughout my career, I have demonstrated experience in building and strengthening business, employee, and client relationships.
With more than 2 years of executive leadership in a Chase call center, I would bring excellent business development, program
management, team training, and corporate-to-client relationship-building skills to (name of company). I was intrigued by your
posting for a Call Center Manager (name of position), and I feel that my relationship-building skills, business acumen, and thorough
understanding of customer service initiatives set me apart from other management professionals.
With a quick glance at my resume, you’ll notice I have a track record of not only developing internal and external communications,
at the highest corporate, agency, state, and national levels, but also changing the culture of organizations of which I have been a
part. In addition to forging relationships with clients and customers, I’ve played an integral role in translating their needs and
concerns into tangible data to ensure my colleagues create products and services that are market-ready. In addition, I’ve
demonstrated an ability to speak multiple business languages, bridge gaps between customers and innovators, and create alignment
within organizations. Some key accomplishments include:
Implemented and optimized capabilities while establishing common standards throughout Latin America’s call center
♦
operations; used advanced bilingual skills in Spanish/English, was professionally conversant, and led the leadership team
abroad.
Implemented key global projects (people scorecard, phone database, and treatments automation); processed streamlining and
♦
enhanced recovery/agency management processes to improve amounts collected; standardized reporting for these countries
and quickly became knowledgeable in their laws, rules, and regulations.
♦
Created a comprehensive Quality Assurance program and communicated and implemented it across TAME; developed
analytical framework, reports tool kit, analysis breakout, KPIs, abnormalities, and definitions to track project accomplishments
and areas of opportunity.
♦
Recognized for the ability to foster a collaborative, team-oriented approach in problem solving. Creative thinker and self-starter
with outstanding writing, multitasking, prioritization, organizational, and project management skills combined with a strong
sense of personal accountability, commitment to community, and a positive service attitude.
If you’re interested in realizing greater business development, exemplary customer service, and addressing potential issues before
they become problems, I’m confident I could be a valuable addition to your team. I look forward to meeting with you to discuss the
opportunity and my qualifications in detail. Please contact me at the phone number or e-mail address provided above. Thank you
for your consideration.
Sincerely,
John H. Smith
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