Temporary Help Screening Checklist

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Temporary Help Screening Checklist
Ask yourself the following questions before you call the temporary help agency:
-
How long will you need the temporary help? If the timeframe is longer in nature,
estimate what the length of time will be for.
-
What hours will the temporary help be required to work?
-
What specific skill set are you looking for in your temporary help?
o What computer and software skills specifically are you looking for?
o Public interaction skills?
After you have figured out what you are in need of, pick a few agencies from the phone book
and determine their:
-
Level of professionalism and responsiveness.
o How many times did the telephone have to ring before it was answered?
o Was the answering representative courteous and helpful?
o Did they ask relevant questions and provide clear answers to your questions,
along with making sure you had all the information that you needed.
-
Ability to meet all your requirements.
o Does the temp agency specialize in placing the type of worker that you need?
o Does the temp agency have workers in your geographic area?
o What type of customer satisfaction reputation does the temp agency have?
o Are the temp agency’s rates competitive for the type of worker you are
looking for?
After you have interviewed several temp agencies and have narrowed your selection to a few
potential candidates. The next step is to make an appointment to visit those agencies in person
to discuss in detail what exactly you are looking for in temporary help. When you make your
visit, be sure to go over the following points:
o What testing and screening process does the temporary agency use when
evaluating the temporary candidates?
o What benefits are the temporary workers given by the agency (i.e. the better
benefits tend to attract a higher level of temporary help).
o Rate information:
Billing rates?
How long will those rates be set in place?
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