Sysco Customer Satisfaction Survey (Page 2 of 2) in pdf

Sysco Customer Satisfaction Survey Page 2

Completely

Satisfied

Neutral

Dissatisfied

Satisfied

Dissatisfied

a) SYSCO Customer Service Rep

b) SYSCO Delivery Associate

14. When a problem occurs, how satisfied are you

(Please turn over and continue on back)

with SYSCO’s ability to respond and quickly

resolve the problem?

15. Of the services listed below, please check off the five you consider to be the most important priorities for you:

Complete delivery of every item ordered

Wide variety of products

On-time delivery

Ease and convenience of ordering

Invoice accuracy

Marketing Associate/Sales Representative knowledge

Provide support & services beyond food that

Customer Service Representative knowledge

help my business succeed

Delivery Associate/Driver helpfulness

Food that is safe and wholesome

Ability to respond and quickly resolve problems

Fair, competitive price

Receiving product undamaged

16. During the past 2 – 3 months, approximately what percentage of your total food purchases did you buy from SYSCO?

0-20%

20-40%

40-60%

60-80%

80-100%

17. In your view, do you use a foodservice distributor who out performs SYSCO?

Yes

Name of distributor ________________________________________________

18. If you answered yes to question 17, in your opinion what does the other distributor do better than SYSCO.

_________________________________________________________________________________

Thank you for your assistance!

Please return your completed survey in the enclosed postage-paid envelope. If you

have any questions, please call toll-free

1-888-367-8404

Sysco Customer Satisfaction Survey Page 2