Customer Satisfaction Survey - Demand Metric

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Customer Satisfaction Survey
Purpose
The purpose of this very brief survey is to help us serve your needs more effectively.
By understanding where we are exceeding your expectations, or need to improve, we
can allocate our resources to provide better products/services, knowledgeable staff,
and executive management. Our goal is be proactive in monitoring your satisfaction,
so please provide constructive feedback that we can incorporate into our strategy.
Instructions
Please circle the response that best represents your view. Please circle N/A for any
questions that you don’t have enough experience to comment on. Following is an
example of the scaling system.
EXCEEDS EXPECTATION
UNACCEPTABLE
10
9
8
7
6
5
4
3
2
1
N/A
Buying Process
Sales staff professionalism:
10
9
8
7
6
5
4
3
2
1
N/A
Ability to understand your challenges:
10
9
8
7
6
5
4
3
2
1
N/A
Expertise of sales staff:
10
9
8
7
6
5
4
3
2
1
N/A
Turnaround time for delivery:
10
9
8
7
6
5
4
3
2
1
N/A
Quality & clearness of marketing collateral:
10
9
8
7
6
5
4
3
2
1
N/A

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