Customer Satisfaction Survey
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1EC:__________
JD:__________
Date:__________
Please circle your program:
_
JET EARN WSC Work Plus NCP City EARN County EARN WIA PWE Other:______
Workforce STRATEGIES
Work Certified
Customer Service
Customer Satisfaction Survey
How well were the requirements of the program explained to you? (Attendance, Dress Code, OSAS, etc.)
1
2
3
4
5
Not at All
Fairly
Extremely
How helpful are your planner and portfolio?
1
2
3
4
5
Not Helpful
Helpful
Very Helpful
How confident are you in answering job application and interview questions?
1
2
3
4
5
Not at All
Somewhat
Extremely
How confident are you in conducting your own job search?
1
2
3
4
5
Not at All
Somewhat
Extremely
How enthusiastic and encouraging has your instructor been in the classroom?
1
2
3
4
5
Not at All
Somewhat
Extremely
How many job leads and updates have you received on possible employment opportunities?
1
2
3
(0 job leads)
(1-4 job leads)
(5 or more job leads)
How would you rate the quality of job leads available to you through this program?
1
2
3
4
5
(Needs Improvement)
(Average)
(Outstanding)
How many interviews have you been on since the beginning of the training program?
1
2
3
(0 job interviews)
(1-4 job interviews)
(5 or more job interviews)
Is your Instructor helpful in answering questions and assisting you with your needs?
1
2
3
4
5
Not at All
Somewhat
Extremely
Is your Employment Consultant helpful in answering questions and assisting you with your needs?
1
2
3
4
5
Not at All
Somewhat
Extremely
Is your Job Developer helpful in answering questions and assisting you with your needs?
1
2
3
4
5
Not at All
Somewhat
Extremely
Has there been someone who has been extra helpful?
___________________________________________
What do you like best about the program and what would you improve?
_____________________________________________________________________________________
_____________________________________________________________________________________
_____________________________________________________________________________________
_____________________________________________________________________________________
_____________________________________________________________________________________
RTC_08
Issued: 8/8/05; Revised: 1/22/08
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Parent category: Life