User Satisfaction Survey It Service Delivery


Questionnaire I.T. Service Delivery
To: Mailing list
To improve the automation services, the opinion of our customers regarding the quality of those services is the starting point for our
quality improvement program. We have defined questionnaires linked to our main I.T. processes: strategy, change management and
service delivery. For each of those questionnaire a relevant sample of our customers has been selected. For the IT Service Delivery
process the selection contains the customers, mentioned on annexed mailing-list .
Therefore you are kindly requested to respond to the questions in this questionnaire to enable us to focus our attention on issues which are
important for you.
Completed questionnaires should be sent to …………. We are grateful if you could do this before <ddmmyyyy>.
With kind regards,


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