User Satisfaction Survey It Service Delivery Page 2
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3Name:
Organisation:
Assessment
The assessment gives an overall perception of the user satisfaction of the designated activities. The assessment covers pre-defined
parameters. You should give a weighting to each parameter using a scale from 1 to 10 (see page 3).
Scores per activity type
Activity Types
Assessment Parameters and rating
Effectiveness
Easy to do
Quality of
Efficiency
business with
Communication
1. DEFINITION / AGREEMENT ON SERVICE
2. SERVICE EXECUTION
3. PROBLEM HANDLING
4. REPORTING ABOUT SERVICES
5. COSTS OF THE SERVICE
6. RELIABILITY OF THE SERVICE
Additional Remarks:
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Parent category: Life