User Satisfaction Survey It Service Delivery (Page 3 of 3) in pdf

User Satisfaction Survey It Service Delivery Page 3

USER SATISFACTION SURVEY

Questionnaire : Strategy

Explanation of the Assessment Parameters

For each parameter the attributes, which should be considered are mentioned between < >.

Effectiveness: To what extent are you satisfied with the activities in rendering a contribution to manage automation in XXXX? .

Easy to do business with: To what extent are you satisfied with XXXX as a business partner? .

Quality of Communication: To what extent are you satisfied with the output of the activities This includes: <understandability of

presentations>, <readability documents>.

Efficiency: To what extent are you satisfied with the efficiency, with which the activities are performed.

Satisfaction scale

always exceeds my expectations

5 occasionally satisfies and sometimes exceeds my expectations

always satisfies and sometimes exceeds my expectations

4 occasionally satisfies my expectations

always satisfies my expectations

3 seldom satisfies my expectations

usually satisfies and sometimes exceeds my expectations

2 rarely satisfies my expectations

usually satisfies my expectations

1 never satisfies my expectations

User Satisfaction Survey It Service Delivery Page 3