Automobile Dealer Satisfaction Survey
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1[Name of Agency]
(Year) Automobile Dealer Satisfaction Survey
Date
Please circle a number at the end of each question.
Strongly
Strongly
Not
Agree
Disagree
Agree
Disagree
Applicable
1. I was satisfied with the dealership’s hours
1
2
3
4
5
of operation.
2. I was satisfied with the dealership’s
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2
3
4
5
accessibility and convenience of location.
3. Dealership staff was helpful and treated
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2
3
4
5
me with respect.
4. Dealership staff provided me with
competent and knowledgeable responses
1
2
3
4
5
to my questions.
5. I was permitted to test-drive vehicle(s).
1
2
3
4
5
6. I was permitted to have vehicle(s)
1
2
3
4
5
inspected by an independent mechanic.
7. Dealership staff responded to concerns
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2
3
4
5
identified by mechanic’s inspection.
8. I would buy another vehicle from this
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2
3
4
5
dealership.
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Parent category: Life